Logistics / Service Coordinator

Rockstar is recruiting for a contemporary funeral home that offers simple cremations, personalized memorials, and transparent pricing. Our client is dedicated to making things easier for grieving families by providing compassionate service in their time of need. Their modern approach aims to streamline the funeral planning process, ensuring that families can focus on honoring their loved ones. Our client partners with top venues to deliver outstanding service, blending empathy with operational excellence to serve families during emotionally challenging times.

Service Coordinator

As a Service Coordinator, they will play a key role in developing essential processes within operations, piece by piece. Initially, the main responsibility will be coordinating, packaging, and delivering urns with the utmost care and respect. This role ensures families receive these sacred items in a timely and respectful manner. The Service Coordinator will manage this process from inventory to delivery while interacting with families to meet their unique needs.

This is an in-person role based in Los Angeles that requires travel between locations to receive, inventory, and deliver urns. Mileage reimbursement is provided.

They are seeking candidates who can work at least 30 hours per week, with the potential for full-time employment. If the candidate excels in hospitality, is organized, and enjoys helping others, this role could lead to multiple career paths as the company continues to grow. The role offers significant opportunities for advancement.

Objectives for the role:

• Build a working on-the-ground operation, prototype the best process, then optimize and find the right solution to scale.

Urn Packaging & Delivery Coordination:

• Prepare, package, and deliver urns with utmost care, ensuring they are ready for delivery or pickup.
• Coordinate deliveries via USPS or hand-deliver urns where appropriate.
• Meet families in person for urn pickups, offering support and guidance during these sensitive moments.

Inventory Management:

• Maintain and organize the inventory of urns, ensuring both standard and custom orders are available as needed.
• Manage incoming shipments of premium or family-provided urns, ensuring they align with each family’s preferences.

Viewing Coordination (if applicable):

• Assist in coordinating ID viewings, ensuring proper arrangements are made to meet family expectations.

They’re looking for:

• Customer Service Experience: At least 2 years in a customer-facing role (e.g., delivery driver, retail, hospitality), managing sensitive interactions with professionalism.
• Independence: Comfortable working independently and proactively to manage logistics, troubleshoot issues, and ensure timely deliveries.
• Empathy & Communication: Strong interpersonal skills, with the ability to provide comfort and clarity to families during emotionally challenging times.
• Physical Stamina: Ability to lift and transport packages (up to 25 lbs) and manage inventory.
• Logistical Savvy: Experience managing deliveries or coordinating multiple tasks in a time-sensitive environment.
• Tech Skills: Comfortable using smartphones, GPS apps, and basic inventory management tools to track and log deliveries.
• Valid Driver’s License: Must have a valid license, auto insurance, and reliable vehicle. Familiarity with Los Angeles is a plus.
  

Why Join?

Above all, the mission is to support families during one of the most difficult times in their lives. By succeeding, the company aims to ease the pain of loss, allowing more space to celebrate the lives of loved ones. If this resonates with you, they would love to connect.

• Be part of an early team in a growing startup. This role will mold to its owner and provide opportunities for personal and professional growth.
  

Benefits:

• Flexible, Reliable Schedule: Monday – Friday.
• Full Benefits Fast: Full health benefits (medical, dental, vision) kick in within the first month, plus sick leave and more.
• Be Valued: Be part of a team that recognizes hard work and celebrates wins.
• Independence with Support: Work independently but with the backing of a great team when needed.