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Global Account Manager

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation is looking for a dynamic Global Account Manager to lead our strategic partnership with a major global manufacturer within the Americas region. This role is pivotal in driving revenue growth, strengthening customer relationships, and positioning Rockwell Automation as the preferred automation and digital transformation partner. You will have a deep understanding of discrete manufacturing, experience managing complex global accounts, and exceptional strategic sales and relationship management skills.

Reporting to the Sales Manager, Global Accounts this role will cover the Americas region, including North America, Canada and Latin America. You will travel up to 40%.

  • Strategic Relationship Leadership:
    • Cultivate and maintain trust-based, strategic relationships with senior executives and key stakeholders at the global manufacturer, aligning Rockwell Automation's solutions with their business objectives.
    • Maintain a consistent on-site presence at customer manufacturing sites and headquarters, fostering strong relationships and gaining a firsthand understanding of their operations and needs. Regular travel is a core requirement of this role.
    • Represent the full spectrum of Rockwell Automation's products and services, demonstrating both broad capability and targeted expertise to meet critical customer needs.
  • Driving Global Growth & Value:
    • Develop and execute a comprehensive global account plan, maximizing "customer share" across all regions and driving significant revenue growth.
    • Promote the tangible economic value of Rockwell Automation's solutions, linking them to customer KPIs, competitive advantage, and profitability.
    • Identify and pursue new growth opportunities, both within the existing account and through expansion into new products and services.
  • Effective Team Collaboration & Execution:
    • Lead and motivate cross-functional teams, including field sales, product groups, and international partners, to deliver a unified and impactful customer experience.
    • Effectively manage the opportunity pipeline, ensuring efficient resource allocation and timely execution of high-potential activities.
    • Work with the customer and our internal teams to expand our global presence within the customers factories and with their ecosystem of suppliers.
  • Strategic Planning & Communication:
    • Develop and deliver accurate annual account plans and billings forecasts, providing regular progress updates to both the customer and internal stakeholders.
    • Actively participate in the customer's planning and implementation teams, providing valuable control and information input.
    • Communicate success stories and reference examples of Rockwell Automation solutions with the customer to the wider industry.
  • Executive Sales & Compliance:
    • Model executive-level sales professionalism, mentoring colleagues and fostering a culture of excellence.
    • Ensure strict adherence to company policies and procedures, including compliance with all relevant government regulations and industry standards.

The Essentials - You Will Have:

  • Bachelor's degree or equivalent years of relevant work experience
  • Legal authorization to work in the US (United States) is required – we will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • Ability to travel up to 40% of the time.

The Preferred - You Might Have:

  • Bachelor of Science degree in an Engineering discipline
  • 5+ years of experience in technical sales, industrial distribution, systems integration or an engineering firm, or graduate of the Rockwell Automation Sales Training Program
  • 5+ years of global sales experience.
  • Industry Experience: Working knowledge of Industry 4.0 and Internet of Things technologies. IOT / IIOT / Software / Annual Recurring Revenue-Subscription model type of experience. Working with all levels of a manufacturing enterprise – CxO, operations leadership, technical leadership, plant leadership and OEM machine builders.

What We Offer:

  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.

#LI-hybrid

#LI-LH2

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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Average salary estimate

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What You Should Know About Global Account Manager, Rockwell Automation

Join Rockwell Automation as a Global Account Manager and be part of a leading global technology company based in Mayfield Heights, Ohio. In this dynamic role, you’ll be the driving force behind our strategic partnerships with major global manufacturers in the Americas. Your mission? Enhance customer relationships, drive revenue growth, and showcase Rockwell Automation as the partner of choice for automation and digital transformation. With a focus on discrete manufacturing, you’ll leverage your strategic sales expertise to develop a global account plan that maximizes customer share and identifies new growth opportunities. Expect to travel about 40%, engaging with customers on-site to strengthen those trust-based relationships. You'll collaborate with cross-functional teams, including field sales and product groups, ensuring a seamless experience for our clients. Plus, you'll help guide our customer’s strategic planning while maintaining compliance with company policies. If you have at least 5 years of experience in technical sales or global sales, and are adept at thriving in a fast-paced environment, we’d love to hear from you. Your work at Rockwell Automation will not just change your career; it will also contribute positively to the world around us. Become part of our team and help drive a more productive, sustainable future.

Frequently Asked Questions (FAQs) for Global Account Manager Role at Rockwell Automation
What are the responsibilities of a Global Account Manager at Rockwell Automation?

As a Global Account Manager with Rockwell Automation, your main responsibilities include managing strategic relationships, developing comprehensive global account plans, and driving revenue growth across various regions. You will engage with senior executives at customer manufacturing sites to align Rockwell Automation's solutions with their business objectives.

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What qualifications are necessary for the Global Account Manager position at Rockwell Automation?

Candidates applying for the Global Account Manager position at Rockwell Automation should possess at least a Bachelor's degree or equivalent work experience, along with legal authorization to work in the U.S. A background in technical sales, industrial distribution, or engineering is preferred, as well as the ability to travel up to 40%.

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What skills are essential for a successful Global Account Manager at Rockwell Automation?

Essential skills for the Global Account Manager position at Rockwell Automation include strong strategic sales abilities, exceptional relationship management, and a thorough understanding of discrete manufacturing. Additionally, leadership skills to motivate cross-functional teams and proficiency in developing and executing account strategies are vital.

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How does the Global Account Manager at Rockwell Automation contribute to business growth?

The Global Account Manager at Rockwell Automation plays a key role in driving business growth by cultivating trust-based relationships with clients, promoting the economic value of products and services, and identifying new opportunities to expand within existing accounts. You will be instrumental in executing plans that maximize customer value and drive profitability.

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Is travel required for the Global Account Manager role at Rockwell Automation?

Yes, the Global Account Manager role at Rockwell Automation requires travel up to 40%. This travel is essential for developing strong on-site relationships with customers and gaining a firsthand understanding of their operations and needs, which is crucial for driving effective solutions.

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Common Interview Questions for Global Account Manager
Can you describe your experience in managing large global accounts?

In this answer, emphasize your experience with global accounts by providing specific examples of how you've managed relationships, developed strategies, and achieved sales objectives across different regions.

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What strategies would you implement to drive revenue growth in a global account?

Discuss your approach to understanding customer needs and aligning company solutions with their business goals. Include examples of how you’ve identified opportunities to upsell or cross-sell within existing accounts and your familiarity with key performance indicators.

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How do you build trust with senior executives in a manufacturing environment?

Highlight your techniques for building trust, such as maintaining regular communication, understanding their business challenges, and delivering tailored solutions that drive value. Having specific examples will strengthen your answer.

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What do you consider when developing an annual account plan?

Explain the elements you assess when creating an account plan, including customer goals, competitive landscape, and internal resources. Detail how you prioritize actions based on customer needs and potential impact on revenue.

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How do you stay informed about the latest trends in manufacturing and technology?

Discuss your methods for staying updated, such as following industry publications, attending seminars or webinars, and networking with professionals. Show your commitment to continuous learning and how it translates into value for your clients.

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Can you give an example of a successful project you led in a previous sales role?

Select a project that showcases your ability to manage complex sales situations. Outline the challenge, your approach, and the outcome to demonstrate your skills and effectiveness in your previous roles.

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How do you handle objections from customers during sales meetings?

Explain your approach to objections as opportunities for further dialogue. Describe your methods for understanding the customer's root concerns and providing tailored responses that help overcome those objections.

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What role does teamwork play in achieving your sales objectives?

Discuss your experience working collaboratively within cross-functional teams. Highlight specific instances where cooperation with colleagues from different departments led to achieving critical goals and how you fostered teamwork.

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What metrics do you think are important to track for managing a global account?

Mention key metrics like revenue growth, customer satisfaction, and the number of new opportunities identified. Explain why tracking these metrics is essential for evaluating account health and identifying strategic focuses.

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How would you ensure compliance with company policies in your role?

Detail your understanding of compliance requirements and how you've maintained adherence in previous roles. Highlight your commitment to ethical practices and the importance of aligning with corporate governance.

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Our mission is to improve the quality of life by making the world more productive and sustainable. We are committed to enabling the next generation of smart manufacturing. With the right strategy, talented people, and our substantial financial str...

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Full-time, hybrid
DATE POSTED
April 23, 2025

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