Online Live Chat Specialist

Job Description: Rockwell Collins is seeking a part-time Online Live Chat Specialist to join our team in Washington, D.C. This position is at the Associate Level and requires a minimum of 4 years of experience in a similar role. The ideal candidate will be independent, dedicated, innovative, and possess strong analytical skills... Responsibilities: - Engage with customers through online live chat to provide support and assistance - Handle multiple customer inquiries simultaneously in a timely and efficient manner - Troubleshoot technical issues and provide solutions to customer problems - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions Requirements: - Minimum of 4 years of experience in a customer service or online chat support role - Strong communication skills and the ability to work independently - Excellent problem-solving abilities and a strong attention to detail - Proficiency in using live chat software and other customer service tools - Experience in analyzing customer behavior and trends to improve service quality Benefits: - Travel opportunities for training and conferences - Medical coverage for part-time employees - Parental leave for eligible employees Equal Opportunity Statement: Rockwell Collins is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities. If you are a dedicated and independent individual with a passion for customer service and problem-solving, we encourage you to apply for the Online Live Chat Specialist position at Rockwell Collins. The deadline to apply is July 31, 2024. Join us in our inclusive and mentorship-focused working environment and help us cultivate leaders for the future. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Online Live Chat Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs