Room Service Coordinator

Summary:
Accurately obtains meal orders from patients via phone calls or assisting the patient on the nursing unit with computer. Identifies and educates patients on their prescribed diets during the meal selection. Uses the computer to process orders with consideration for delivery times and peak periods in the kitchen. Communicates with the nursing staff and traypassers regarding any patient food and nutrition needs.

Formal Education Required:
a. High school level coursework in English grammar, composition and basic mathematics

Experience & Training Required:
a. One year related food service experience

Other Skills, Competencies and Qualifications:
a. Ability to be active and on feet most of the day, lift, push and pull light to medium weight objects; occasionally push and pull heavy weight objects
b. Ability to effectively communicate verbally with patients, nursing staff, customers and staff
c. Ability to answer telephones and use computer and related office equipment
d. Ability to maintain confidentiality of patient information
e. Ability to be prompt, effective and efficient when handling phone transactions

Population Specific Competency:
a. Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity

Level of Physical Demands:
a. Medium: Exerts 20-50 pounds of force occasionally and/or ten to 25 pounds of force frequently, and/or a negligible amount of force continuously to move objects.