Director - Operations - job 1 of 2

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

RRD Durham

Plans, directs, and manages the activities and personnel engaged in facility operations by implementing strategies to manage departmental operations; assist in developing a operations staff of first line supervisors; implementing strategies to manage the delivery of operations services that exceed customer expectations with minimal shrinkage; developing support operations, supporting equipment and personnel; analyzing customer satisfaction surveys; assist in evaluation of new automated facility operations management systems and enhancement of existing systems; managing operations budgets and contributing to the total team effort.

• Lead, coach, mentor and inspire others to achieve optimum results by demonstrating role model behavior on a consistent basis in all that is said and done.
• Implement strategies to manage the timely delivery of all operations services in and under all circumstances; initiate customer and/or vendor meetings to ensure understanding of facility operations priorities and to identify shortfalls that could impact departmental mission; establish review of new customer facility operations standards and identify plan for implementation of new and/or revised policies and/or procedures to meet and exceed customer expectations.
• Manage facility operations continuous improvement goals by reviewing direct reports performance as well as monitoring current year performance.
• Lead intra-departmental teams in review of processes to improve facility operations functions; proactively seeking customer requirements and comments on quality of service; while ensuring the fair application of company policies; treating employees with respect; being an advocate for improving the effectiveness and efficiency of the materials management process.
• Develop facility operations management training, coaching, and evaluating the performance of all the direct report for departmental operations; reviewing management and employee training needs and holding management accountable for understanding and applying company employment policies fairly; supporting diversity in the work-force.
• Oversee and supervise the Facilities Coordinator, Industrial Engineer, Production and Warehouse Management and System Maintenance Technicians.
• Work with the Site Manager to ensure that incoming work fits the facility capabilities and is processed correctly to issue proper billing.
• Analyze division or department budget requests to identify areas in which reductions can be made, and allocates operating budget.
• Confer with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
• Ensure that all aspects of the Quality Policy and Objectives are understood and enacted.
• Conduct performance appraisals for direct reports in a timely manner.
• Develop, communicate and maintain appropriate career development plans for all direct reports.
• Performs other duties assigned by management representatives within the scope of responsibility and the requirements of the job.

• Bachelors Degree in Business Administration, Finance, Economics; or other related field OR an equivalent amount of relevant experience in a similar role
• Minimum 5 years of experience in a similar role
• Experience in printing or trading card manufacturing is highly preferred
• Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed
• Knowledge of facility operations supply chain management systems and capable of learning how such automated systems function; Knowledge of facility operations supply chain management planning techniques; Knowledge of budgeting methods and systems;
• Knowledge of leadership, managerial, and supervisory techniques and principles; Skill in performing detailed work in an accurate and organized manner; Skill in effective oral and/or written communication
• Skill in using Microsoft Excel, PowerPoint, E-Mail, Word and Internet Explorer 
• Ability to communicate well with employees at all levels of responsibility

The national pay range for this role is $110,900 to $226,500/ year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans