Patient Safety Associate (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We are hiring a Patient Safety Associate (PSA) to be a key member of our Patient Safety Team. This role partners closely with internal teams, offering subject matter resources and guidance both internally and externally to providers and patients regarding patient safety and clinical risk concerns. PSAs are licensed clinicians responsible for resolving questions, concerns, and provider needs related to receiving and delivering clinical risk safeguard and proper patient care at Rula, ensuring that providers are connected with resources while providing accurate clinical-risk information. In daily interactions with Rulans, providers, and patients, this role will offer a broad knowledge base of clinical-risk documentation, licensing regulations, patient safety and clinical risk best practices, including the code of ethics for all behavioral health professions. This role is perfect for an individual looking to apply their problem solving skills addressing clinical risk and complex situations, adverse events, leveraging their clinical knowledge, while working in a fast-paced, and quick-responding to high-risk patient situations.

Our Patient Safety Team’s expertise is highly trusted and valued by our network of over 10,000 providers, patients, and internal Rula team members. Confidence in one’s general clinical skills, high-risk patient care, crisis intervention practices, ethical practice-based decision-making, and provider experience in managing clinical risk cases all come into play working together as a quick-response team. We are impact driven, work quickly, efficiently, and effectively, and collaborate with multiple teams across our organization. We respect one another, know how to delegate based on strengths, and are always 

Required Qualifications

• Master’s degree from an accredited University/college in social work, human services, counseling, psychology, or another closely related field

• Active and unencumbered clinical behavioral health license (i.e., LCSW, LMFT, LPC/LPCC, LP) in any state 

• 3+ years of experience working with adults as a mental health clinician post-Masters

• Advanced communication skills (written and oral)

• Advanced competency using Google products (G-sheets, Drive, Google Docs, etc.) with the ability to learn new technology and systems efficiently

• Able to work PST business hours, covering 9 am to 5 pm, M-F (Not required to live in PST time zone) 

Preferred Qualifications

• Experience in patient safety and clinical risk care 

• Experience managing and resolving patient safety and clinical risk situations, incidents, and events

• Patient-centered and safety mindset

• 1+ year experience in a high-growth mental health tech start-up

• Enjoys working in fast-paced, high-risk, and a quick response environment, including complex/challenging situations, resolving problems, and finding solutions

• Demonstrated ability to work independently and efficiently, with a strong attention to compliance and detail 

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Discounted programs: Fetch, SmartSpend, Ladder, SoFi

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.