Patient Safety Navigator (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

As the Patient Safety Navigator, you will be a key partner with both clinical and non-clinical teams. You’ll offer patient safety and clinical risk and quality care support to providers and patients and will be a go-to person for resolving questions and concerns related to receiving and delivering care at Rula.  The Patient Safety Navigator will provide a knowledge base of patient safety clinical risk information, related licensing regulations, clinical risk processes (assessments, safety plans, proper steps in managing patient safety and clinical risk challenges), scope of practice, and the code of ethics for all behavioral health professions.  As a natural problem solver, you are able to quickly apply (and clearly communicate) clinical risk knowledge to complex questions. Your day-to-day life will be filled with opportunities to identify and mitigate risks, navigate patient safety monitoring systems, help implement cutting-edge safety protocols/initiatives, and support quality improvement initiatives. The role will be a go-to-resource for therapists and Rula’s internal teams to offer guidance and support on patient safety issues that arise in telemental health practice.  Join us on this exciting journey, where your impact on patient safety and managing clinical risks will reverberate throughout the organization, making a lasting difference in the lives of those we serve.

At Rula, we pride ourselves on a team culture that values open communication, shared responsibility, and a passion for enhancing patient care. The ideal candidate will find our commitment to staying at the forefront of industry best practices, collaborating across departments, and leveraging data analytics to be both challenging and rewarding.  We have a growing Clinical & Quality team that is highly valued for our expertise by our network of providers and internal Rula team members. Confidence in one’s clinical skills, ethical practice based decision making, and experience as a provider all come into play when we work together.  We are high performing, work fast and efficiently, and collaborate with multiple teams across our organization to strengthen our system of care.

Required Qualifications

• Master’s degree from an accredited University/college in social work, human services, counseling, psychology, or another closely related field required

• Active clinical behavioral health license (i.e., LCSW, LMFT, LPC/LPCC, LP) in any state 

• Minimum of 3-years post-Masters mental health clinical experience working with adults and/or children/adolescents 

• Advanced communication skills (written and verbal)

• Competency using Google products (i.e., G-sheets, Drive, Google Docs) with the ability to learn new technology and systems quickly

• Ability to work PST business hours

Preferred Qualifications

• Passionate for patient safety, clinical risks, resolving problems, and finding solutions to complex situations 

• Customer/provider/patient service and support experience

• Highly organized and self-sufficient 

We're serious about your well-being! As Part Of Our Team, Full-Time Employees Receive

• 100% remote work environment from anywhere in the US

• Competitive pay and benefits that don’t change based on location

• Health benefits: medical, dental, vision, life, disability, and FSA/HSA 

• Access to our 401(k) plan

• Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care

• Paid parental leave

• Employee Assistance Program (EAP) 

• Stipend to ensure your home office sets you up for success

• Quarterly department stipend for team building or in-person gatherings

• Wellness events and lunch & learns spanning many topics

Our Team

The people of Rula are what truly define our mission and determine our impact on the people we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.