Provider Success Manager (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We’re seeking a Provider Success Manager [Customer Success Team Manager]  to join the growing Provider Success Team at Rula! This is an exciting opportunity to lead, coach, and mentor a team of Provider Success Associates (PSAs) as they strategically guide providers through a thoughtful onboarding experience and beyond. This individual will play a significant role in the implementation of new team initiatives, and partner closely with cross-functional stakeholders to develop new resources, playbooks, and processes to support sustainable growth as this team continues to scale. 

Required Qualifications

• 3+ years of experience in leading a metrics-driven Customer Success or Account Management team and

• 5+ years of overall Account Management or Customer Success experience, preferably in scaled/digital customer success. 

• Experience previously driving team-wide performance metrics, with the ability to perform mid-level data analysis to identify trends and opportunities.

• Experience using a CSP (Customer Success Platform) and CRM (preferably Salesforce) familiarity. 

• Experience implementing scaled customer success programs (for example, webinar series, community groups etc.)

• Experience in the healthcare industry, or other highly regulated industry.

Preferred Qualifications

• Experience leading a revenue-generating team in a high-growth start-up environment.

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Discounted programs: Fetch, SmartSpend, Ladder, SoFi

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.