Support Specialist II (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We are seeking a Support Specialist II to be the go-to expert for one of Rula’s client groups, whether that’s therapists, patients, or prescribers.  Your day-to-day will involve diving into complex issues, managing a high volume of inquiries, and collaborating closely with various teams to find innovative solutions.

Our team thrives on curiosity and continuous improvement, so if you're excited by the idea of driving efficiency and enhancing the support experience, you'll fit right in. In this role, you'll have a direct impact on improving our processes and ensuring our clients receive the highest quality support, making a real difference in their mental health journey.

Required Qualifications

• 3+ years of working in customer support-based roles

• Experience working in a customer-facing role with a pronounced focus on troubleshooting dynamic customer problems

• Excellent communication and collaboration skills, with the ability to work autonomously and alongside colleagues on team to solve complex issues

• Experience updating and documenting workflows and processes 

• Proficiency in time management, possessing the ability to handle multiple tasks and prioritize work appropriately

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• 1+ years of experience in high-growth start-up environment 

• Expertise in healthcare/health-tech industry

• Proficiency with tools such as Zendesk, Salesforce, Google Suite, and/or similar platforms

• Previous experience managing projects and providing leadership/mentorship to others on team, externally (i.e. BPO) or internally

• Experience working cross-functionally across an organization with key stakeholders

We're serious about your well-being! As Part Of Our Team, Full-Time Employees Receive

• 100% remote work environment from anywhere in the US

• Competitive pay and benefits that don’t change based on location

• Health benefits: medical, dental, vision, life, disability, and FSA/HSA 

• Access to our 401(k) plan

• Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care

• Paid parental leave

• Employee Assistance Program (EAP) 

• Stipend to ensure your home office sets you up for success

• Quarterly department stipend for team building or in-person gatherings

• Wellness events and lunch & learns spanning many topics

Our Team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.