Verification of Benefits / Insurance Manager (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

Reporting to the Financial Operations Lead, the Verification of Benefits (VOB) / Insurance Manager will be a crucial part of the Financial Operations team so that Rula can verify patient benefits timely and accurately.

In this role, you will be responsible for the team that manually verifies benefits and serve as the subject matter expert on Rula’s insurance participation. As we contract with new payers and add new plans, you will help everyone understand participation, develop new VOB processes, and deliver access to patients. Insurance verification is a critical front-end operation for Rula’s revenue cycle, and this candidate will play a pivotal role in improving the accuracy and efficiency of this function, which ultimately impacts everyone at Rula: our patients, payers, providers, and internal teams.

Required Qualifications

• 5+ years of experience working in health insurance/payer (commercial, private, government/public), reimbursement, or revenue cycle environment

• Experience building processes and utilizing CRM tools, EHRs, and payer portals (e.g. Availity) 

• Expertise applying structure, prioritization, and effective communication in solving complex problems

• Familiarity working in medical billing

• Experience managing offshore and/or nearshore teams

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Previous experience in a startup environment

• Technical savviness and fluency with tools such as Google Suite, Zendesk, or similar platforms

• Expertise with quality assurance 

• Understanding of Medicaid/Medicare/Medigap, etc.

We're serious about your well-being! As Part Of Our Team, Full-Time Employees Receive

• 100% remote work environment from anywhere in the US

• Competitive pay and benefits that don’t change based on location

• Health benefits: medical, dental, vision, life, disability, and FSA/HSA 

• Access to our 401(k) plan

• Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care

• Paid parental leave

• Employee Assistance Program (EAP) 

• Stipend to ensure your home office sets you up for success

• Quarterly department stipend for team building or in-person gatherings

• Wellness events and lunch & learns spanning many topics

Our Team

The people of Rula are what truly define our mission and determine our impact on the people we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.