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Senior Product Operations Manager

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Position Overview:

As the Senior Product Operations Manager, your job will be to coordinate people and processes to ensure product and data operations run effectively and efficiently across the organization.

At RxVantage we transform how medical practices engage with life sciences resources and expertise to improve patient care. Our platform intelligently connects healthcare providers with the precise life sciences experts that they need, when they need them. As a result, medical practices stay on the cutting edge of patient care without disrupting workflows. Trusted by tens of thousands of healthcare practitioners and all major life sciences companies, RxVantage has powered millions of educational exchanges between healthcare teams and life sciences companies.

What you’ll be doing:

Ensuring visibility of the product roadmap to internal and, where appropriate, external stakeholders
Gathering and analyzing data regarding product usage and customer response and surfacing relevant insights
Documenting existing processes and systems within the product team
Administering product management and product operations applications, such as Heap, Jira, Skyvia, Product Board, Jira Product Discovery, with intent to get value from the investments and ensure appropriate tools are in use
Serving as the system administrator and managing user permissions, structure, training, and governance
Building and iterating on processes that inform Engineering of common business use cases and key user issues
Creating and socializing metrics that better track and socialize the status of feature development
Ensuring product documentation, templates, and best practices for product and data operations are kept up-to-date, centrally located, accessible,secure, and utilized
Serving as a communications hub for knowledge dissemination
Having a deep understanding of RxVantage's full set of offerings

The ideal candidate:

Extensive horizontal leadership experience, honed interpersonal skills, and strong teaming and multi-tasking abilities
Excellent communication, analytical, and negotiation skills
An expert understanding of the software development lifecycle (SDLC) with experience seeing projects through the full life cycle
Minimum of four years product operations or product management experience, including development work and interactions with customers. Proven ability to complete projects according to outlined scope, budget, and timeline
Strong familiarity with project management methodologies and best practices, including Agile/Scrum
Proven ability to solve problems creatively and resourcefully with a strong attention to detail
Basic software tools including G-Suite, Slack, Excel, Jira, Confluence, Miro, Lucid Charts, Jira Product Discovery, Product Board, Heap, Google Analytics, Tableau

Benefits:

Competitive salary
100% company-paid premiums for employee’s medical health, vision, and dental plans
Work from anywhere within the Continental U.S.
401k matching
Life insurance
Flexible PTO
100% paid parental leave
Post-parental leave program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period
Charitable donation matching

Location:

Our “Work from Anywhere” philosophy is aimed at making sure that we recruit a diverse range of thought leadership to ensure that our technology is better able to serve local health care providers. Our goal is to hire the country’s top talent and allow them to create an environment within the U.S. where they can do their best work.

About Our Organization:

At RxVantage, we're a small company with a big mission: to connect healthcare providers with the right life science experts and resources they need, exactly when they need them, to improve patient care. We’ve built a software platform that’s changing the way providers learn about the latest medical advancements and technologies. Every year, our platform powers over 1 million educational exchanges between medical practices and life science companies, making it easier for them to stay informed and provide better care.

We have a proven product, a strong mission, and a passionate team. Now, we're looking for talented people to help us grow even more. If you're driven, eager to make an impact, and ready to be part of something meaningful, we want to hear from you!

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RxVantage is an equal opportunity employer and dedicated to ensuring that we represent the local communities where our health and wellbeing providers serve as pillars of support to our family, friends, and neighbors. Our representation within these communities allows us to embody a diverse set of backgrounds, experiences, abilities and perspectives; and provide an inclusive environment for our team to feel empowered to be their authentic selves, without fear of harassment or discrimination.

Average salary estimate

$100000 / YEARLY (est.)

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$80000K

$120000K

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What You Should Know About Senior Product Operations Manager, RxVantage

At RxVantage, we’re on the lookout for a Senior Product Operations Manager to join our passionate team in Baltimore, Maryland. In this role, you’ll be at the heart of our operations, ensuring our product and data activities are running smoothly and effectively. Your mission will involve coordinating with diverse teams to connect healthcare providers with life sciences experts through our innovative platform. You'll take charge of gathering and analyzing data on product usage to derive insights that shape our strategies. And that's not all – you will manage a host of essential tools like Jira and Product Board, ensuring they are properly utilized to amplify our effectiveness. This position demands not only your strong leadership and exceptional communication skills but also your expertise in the software development lifecycle. If you thrive in a lively workplace that values problem-solving and teamwork, RxVantage might just be your perfect fit! Join us and help make a difference in patient care, all while enjoying flexible work options, great benefits, and a unique opportunity for growth. Your insights will help maintain the quality of our offerings and keep our documentation up-to-date, centralizing knowledge and ensuring easy access for all team members. If you’re ready to be part of something impactful, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Senior Product Operations Manager Role at RxVantage

What are the main responsibilities of a Senior Product Operations Manager at RxVantage?

The Senior Product Operations Manager at RxVantage is responsible for coordinating and overseeing product operations to ensure efficiency. Key duties include managing product usage data, enhancing visibility of the product roadmap, and administering essential product management tools like Jira and Product Board. You'll also document processes, build effective communication channels, and ensure that best practices in product operations are maintained.