Client Learning Specialist

As a Client Learning Specialist at Rystad Energy, your responsibilities will include assessing client learning needs, designing and developing engaging e-learning experiences, and collaborating with subject matter experts to create impactful content. You'll also manage the Learning Management System and evaluate the effectiveness of learning programs based on key performance metrics.

To qualify for the Client Learning Specialist position at Rystad Energy, candidates should demonstrate a strong understanding of instructional design principles, alongside experience in creating engaging e-learning content. Proficiency in relevant tools and familiarity with Learning Management Systems are also important, as well as effective project management skills.

Rystad Energy assesses the learning needs of clients through various methods, including analyzing usage trends, reviewing support inquiries, and having direct conversations with client-facing teams. This comprehensive understanding ensures that the learning programs developed are tailored specifically to fulfill those needs.

As a Client Learning Specialist at Rystad Energy, familiarity with content creation tools like HourOne, Veed, and Canva is beneficial. Experience with Learning Management Systems, particularly ThoughtIndustries, will also be advantageous. Strong project management skills and a basic understanding of HTML and CSS will further enhance your qualifications.

Yes! Rystad Energy welcomes applications from recent graduates who have a strong passion for customer education and instructional design. The company values a growth mindset and eagerness to learn over traditional qualifications, making it an ideal opportunity for fresh talent in the energy sector.

To effectively assess client learning needs, I would start by analyzing usage data and client feedback. Engaging directly with client-facing teams to gather insights and understanding their challenges is crucial. This holistic approach ensures that the learning solutions I design are relevant and impactful.

In my previous roles, I've applied various instructional design principles, such as ADDIE and Bloom's Taxonomy, to create effective learning experiences. I'm adept at designing assessments that measure knowledge gains while ensuring that the material promotes practical application, which is vital in a technical field like energy.

I have extensive experience using tools like Canva, Veed, and Wistia to create engaging videos and content for e-learning. My proficiency with these tools allows me to produce high-quality materials quickly while meeting learning objectives effectively.

I measure the success of learning programs through metrics such as learner engagement, knowledge retention, and behavioral change. By collecting feedback and analyzing performance data, I can make informed adjustments to future learning designs to ensure continuous improvement.

To ensure content engagement, I focus on creating relatable scenarios and use case-based learning experiences that reflect real-world challenges clients face. By incorporating interactive elements and multimedia, I aim to make learning experiences both effective and enjoyable for clients.

I have managed content on several Learning Management Systems, including ThoughtIndustries. My experience includes setting up courses, configuring user access, and ensuring a smooth experience for learners, which is essential for driving engagement and learning outcomes.

I believe in open communication and establishing mutual respect with subject matter experts. Regular check-ins, gathering feedback, and being proactive in understanding their depth of knowledge helps create a cooperative environment that results in superior learning content.

I stay abreast of industry trends through continuous professional development, attending webinars, and following leading educational blogs and forums. Networking with other professionals in the learning and development field also helps me gain insights into emerging practices and technologies.

In my previous role, I developed a comprehensive onboarding program that included interactive modules and video tutorials for a new software product. By integrating client feedback and iterative testing, the program achieved a 90% satisfaction rate and significantly reduced the onboarding time.

I anticipate challenges like aligning diverse client needs with product offerings. To address this, I would implement a continuous feedback loop with clients and adapt our learning materials accordingly. By being agile and responsive to client input, I can enhance their learning experience effectively.