Media Integration Account Manager

The Media Integration Account Manager is the focal point for their assigned accounts, collaborating closely with the airline clients and their third-party suppliers, as well as with internal suppliers (particularly in Program) to ensure the client’s expected onboard passenger experience is consistently delivered on-target, on-time, and on-budget. They are responsible for driving their assigned accounts through all aspects of the production cycle of recurring media programs. The Media Integration Account Manager – together with the Media Services Manager – will conduct regular Scorecard reviews with the airline client, identifying key areas for improvement.  The Media Integration Account Manager works in a strategic capacity with the Project Managers to define best practices, provide direction for content production delivery and set the schedule for on-time deliveries. As a subject matter expert in the media production cycle they will rely on previous experience and judgment to plan and accomplish goals.

Duties and Responsibilities:

• Liaise with assigned customers and lead the execution of their monthly IFE content sets
• On a monthly basis, communicate with the Media Integration Specialists to assess and track any reported errors to ensure timely resolution
• On a quarterly basis, complete Customer Scorecards with the airline client, identifying root cause where any concerns may be flagged, and working with the Media Services Manager to design and implement solutions. 
• Have a full understanding of the IFE product, supply chain, and production cycle
• Represent the company at onsite meetings, as required
• Manage customer distribution lists to communicate delivery notifications of content sets
• Manage shipping and billing PO's per customer requirements
• Responsible for completing content billing per defined company requirements
• Track incoming customer owned media storage (SD cards, etc.)
• Use company defined tools (Trello) to create monthly production schedules to ensure and track on-time content deliveries
• Have basic understanding of and adhere to MPA standards and regulations
• Engage in discussion and ideas for improvements in department tools and processes
• Communicate and report production issues that may impact delivery to Media Services Project Managers and department manager
• Advise management on solutions to resolve discrepancies
• Perform other job-related duties as assigned

• 2-3 years of experience in account management within a B2B environment
• Familiar with a variety of concepts, practices and procedures within IFE or a related industry
• Proficient, working knowledge of Excel, and Word processing programs

The starting pay range for this position is $65,000 to $82,000 per year however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location.