Breakfast Attendant - Embassy Suites Denver

Why us?The Embassy Suites by Hilton Denver Downtown and Convention CenterAre you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality!Un-conventional (Location and Look)Approachable (Upscale Unexpected Service)Down to Earth (LEED and ELP Certified for sustainability efforts)Truly Colorado (Our Vibe)This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED™-certified hotel is within walking distance of the best attractions in the downtown area.The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team!Submit your resume and application today!Employee Benefits· Medical, Dental, & Vision Insurance for FTYR employees· 401(k) with Employer Matching· Discounted On-Site Downtown Parking· Hotel Discounts (Both Hilton & Sage Portfolio)Sage Values & Culture: At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.Job OverviewOversee the breakfast service for our guests and ensure a quality dining experience which includes excellence in guest satisfaction with the highest food quality standards and service. Prepare food and beverage for the breakfast function. Maintain clean and sanitary kitchen and dining areas.Responsibilities• Be dependable and prompt, arriving on time and ready to work in a clean uniform and a nametag.• Prepare breakfast food and beverage items and set out all hot and cold food items following all food safety regulations.• Replenish all food and beverage items during the meal period. Keep all items fully stocked even up until the last minute we are open. Ensure all foods are kept at safe temperatures.• Keep all tables bussed and cleaned throughout the entire time breakfast and happy hour are open. Ensure all tables are properly cleaned, and dining area is vacuumed.• Receive and unpack the items as they arrive from food vendors. Date all items as they arrive and pack them according to safety standards practicing FIFO (First in first out).• Greet each guest as they arrive for breakfast. Assist with service if required and replenish coffee as time permits.• Build rapport with all guests at all times, solving problems when able and reporting any complaints or issues immediately to management for resolution.• Learn about the hotel’s guests through conversations – to be measured by a minimum standard of learning three pieces of information about at least 10 of the hotel’s guests per day.• Pass on any sales leads on a daily basis that are obtained during discussions with guests to management.• Create and maintain a pleasant presentation for breakfast.• Maintain a clean breakfast area, store food and remove all trash. Take trash out to dumpster as needed.• Continuously look for cost-effective ways to improve breakfast appeal.• Assists department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.• Maintains a friendly, cheerful and courteous manner at all times.• All other duties as assigned, requested or deemed necessary by management.QualificationsEducation/Formal TrainingHigh school education or equivalent.ExperiencePrevious experience in similar position of 3 months or longer.Knowledge/Skills• Must have high school graduate level mathematical aptitude, know ordering procedures and be knowledgeable of safe food handling processes.• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.• Must be competent in oral and written English.• Must have vision ability to read written communications and handle paperwork processingPhysical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs. Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.• Bending/kneeling: Ability to bend to lower level cabinets and lift trays.• Mobility: Maneuver in narrow areas and between seated guests.• Continuous standing required to service guest functions; 100% of the time scheduled.• Climbing approximately 12 steps 20% of 8 hours.• No driving required.• Must have moderate comprehension and literacy to read use records and all special requests.• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.EnvironmentPhysically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.Benefits▪ Medical, dental, & vision insurance▪ Health savings and flexible spending accounts▪ Basic Life and AD&D insurance▪ Company-paid short-term disability▪ Paid time off for vacation, sick time, and holidays▪ Employee assistance program▪ Tuition Reimbursement▪ Great discounts on Hotels, Restaurants, and much more.