Manager, Program Design

OVERVIEW:

SageSure is a market leading insurance provider that provides innovative property insurance solutions to customers in challenging markets. As we continue our rapid growth and expansion, we are seeking a talented individual to join our Program Design team and contribute to our ongoing success. As the Manager of Program Design, you will be pivotal in refining and driving clarity in the business requirements necessary to ensure new carriers, products, and coverages, for both Commercial BOP and surplus lines residential business, are successfully implemented at SageSure. To successfully accomplish this task, you will collaborate with multiple departments within SageSure, including teams like Product Development and Actuarial, Claims, Customer Service, Software, Product Implementation, Sales & Marketing. This position demands an intellectually curious individual with a strong background in Commercial BOP and surplus lines residential property insurance, who is motivated to learn, grow, and make a significant impact.

What you’ll be doing:

• Clarifying project scope and gaining alignment on the business objectives of a given new carrier, new product, or other product change.
• Documenting detailed business requirements representing clarifying aspects of the product or product change, as well as the necessary process and/or platform changes necessary to support.
• Meeting with internal stakeholders and providing written updates on objectives and goals.
• Partnering with technology groups regarding feasibility of the requirements.
• Support planning and execution of key change management and go-to-market details.
• Providing clear communication to impacted stakeholders including senior leadership regarding the status of designs, the implementation of those designs, and any necessary postimplementation follow-up.
• Serving as a subject matter expert for commercial BOP and residential surplus line business.
• Supporting new product adoption and product changes through change management efforts.
• Identifying and recommending process improvements to streamline operations and increase efficiency.
• Monitoring program performance and recommending improvements as needed.
• Handling ad-hoc projects as necessary.

We are looking for someone who has:

• 8+ years of insurance industry experience, working in Underwriting or a Product Development capacity with surplus lines residential and commercial BOP products.
• Experience in project management and familiarity with technology concepts.
• Experience documenting business requirements.
• Expertise in quoting and policy administration.
• A “do-what-it-takes” attitude when it comes to accomplishing tasks.
• Exceptional analytical, organizational, and time management skills.
• Strong critical thinking skills with the ability to define problems, analyze data, establish facts, and draw valid conclusions.
• A keen awareness and sensitivity to the customer experience, with a passion for delivering exceptional service.
• Excellent written and verbal communication skills.
• A bachelor’s or master’s degree in a relevant field, such as Business, Finance, or Risk Management.

Nice to haves:

• SQL experience
• CPCU designation