The Salon Administrative Assistant &will be responsible for supporting the operational activities of the center and provides a positive and meaningful experience for all center visitors. Outgoing and people-oriented, they demonstrate the HairClub Values in all people interactions internally and externally and acts as a brand ambassador to educate people about the company, memberships, programs, and products. The Member Care Specialist will work collaboratively with key functional areas and senior leadership to drive HairClub’s Core Four: Employee Experience, Member Experience, Sales Experience and Facilities, Inventory and Technology (FIT).
MAJOR RESPONSIBLITIES:
25% Member Experience: Proactively engage with past, potential and current members to schedule
appointments, enter and maintain member service history, and collaborate with the team for member
follow up to ensure service satisfaction. Upholds HairClub’s service commitment for membership
satisfaction by following company guidelines, policies and procedures. Recommends member
experience improvements to leadership team to continually evolve member satisfaction
25% Sales Excellence: Achieve and grow lifetime members by managing the membership experience and
ensures members understand membership benefits. Recommends membership enhancements, retail
opportunities and increase memberships through renewal of benefits, performing past-member
outreach and fee management activities
25% Operational Excellence: Ensures compliance standards of HairClub facilities to secure operational
safety and effectiveness. Maintains documents, policies and procedures in accordance with company
standards to include; cash handling, inventory management, member agreements and exceed facility
appearance standards
25% Team Collaboration: Builds professional relationships and communicates effectively virtually and in
person. Able to adjust communication style in the moment to create a collaborative and cohesive
working environment
Perform other reasonable duties as assigned
MANAGEMENT AND COLLABORATION:
QUALIFICATIONS:
KEY COMPETENCIES:
WORKING CONDITIONS:
HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
Schedule:
Work Location: Multiple Locations
HairClub is the total hair solutions provider, giving everybody the look they want, the way they want it, no matter how they want it. We offer individualized haircare solutions for each person to assure you love your hair so you can live your life...
19 jobsSubscribe to Rise newsletter