Sales Advisor- Palo Alto, CA

Sales Advisor

Palo Alto, CA, US

Permanent

Founded in Florence in 1860 as a workshop, shop and subsequently school of watch-making, for many decades Panerai supplied the Italian Navy and its specialist diving corps in particular with precision instruments.The designs developed by Panerai in that time, including the Luminor and Radiomir, were covered by the Military Secrets Act for many years and were launched on the international market only after the brand was acquired by the Richemont Group in 1997.

Today Panerai develops and crafts its movements and watches at its Neuchâtel manufacture. The latter are a seamless melding of Italian design flair and history with Swiss horological expertise. Panerai watches are sold across the world through an exclusive network of distributors and Panerai boutiques.

At Panerai North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

SALES ADVISOR - PANERAI, PALO ALTO

MAIN PURPOSE

As an Ambassador of the Maison, he or she will achieve sales targets directed by Management and strive to develop a strong client database. He or she will consistently give each client an exceptional experience and build lasting relationships. He or she will have knowledge of the daily Boutique Operations and will work with the Boutique Team daily to optimize performance.

KEY RESPONSIBILITIES

Sales Achievement:

• Consistently achieve or exceed the monthly sales target, as directed by Management.
• Work with your Boutique Manager on timepieces in the pipeline and special client requests.
• Ensure each client receives exceptional customer service and provide a welcoming environment in the Boutique.
• Support after-sales clients with helpful solutions in accordance with Maison values.
• Extensive knowledge on industry news and competitive brands.

Client Relationship Management:

• Expert in clientelling to cultivate new and nurture existing client relationships.
• Partner with management and Corporate Team on CRM initiatives.
• Accurately capture client data for all prospects and clients. Consistently follow-up with clients and use CRM tools to effectively build relationships.
• Appropriately resolve any client issues and escalated matters.
• Support the Boutique and Corporate Team with in-store and off-site events.

Daily Boutique Operations:

• Understand and comply with all Policies and Procedures set by the Maison.
• Assist with daily set-up and breakdown of the Boutique, and communicate on any maintenance issues.
• Actively participate in inventory and cycle counts to prepare and ensure a successful audit.
• Assist with operational requests in a timely manner when needed from Corporate Team.

QUALIFICATIONS

Education:

• High school. Bachelor’s degree preferred.

Technical Skills/Abilities:

• Computer proficiency with Word, Excel is required.
• Experience with SAP is a plus.

Personal Skills:

• Excellent interpersonal and communication skills are required.
• Self-starter with a Team-Player approach.
• Strong understanding of Customer Service.
• Watch Industry Experience is a plus.
• Additional language is a plus.

Expected Salary Range: $22/hour - $24.75/hour

Salary will be negotiated based on relevant skills and experience.

This role is commission eligible.

Job Type: Full-time

Pay: $22.00 - $24.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Palo Alto, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person