Sales & Customer Service Trainer

Title: Internal Sleep Coach

Location: Rock Hill, SC

Job Type: Full Time
Salary: Commensurate with Experience, Benefits, PTO, 401k
Classification: Exempt

Why Work @ BEDGEAR?

If you're looking for a career and not just a job, BEDGEAR provides a work environment that accelerates growth for all of its team members. Keeping up with the every day challenges of a fast-growing consumer goods company demands a team of all-in players, who are focused on continuous improvement, collaboration, leadership, and have a growth-mindset. If you want to elevate yourself personally and professionally, surrounding yourself with others that share the same values, beliefs, and behaviors will provide the support and extra push to reach new heights and smash new goals. At BEDGEAR you can expect to find successful team mates who exemplify our core values of being:

HUNGRY - HUMBLE - CURIOUS - CLEVER - COMMITTED - HUMANITARIAN

About BEDGEAR® PERFORMANCE®

Launched in 2009, BEDGEAR® is the brand of Performance® that provides innovative bedding by focusing on an active lifestyle and well-being. BEDGEAR's sleep solutions are engineered with Performance fabrics that are temperature neutral and instant cooling and maximizes airflow to allow the body to naturally regulate its temperature. With a core belief of One Size Does Not Fit All™, BEDGEAR has redefined the way people view sleep by developing interactive in-store experiences and breathable bedding products that are personally fit to a consumer based on specific factors, including body type, sleep position and temperature. BEDGEAR is dedicated to integrating environmental responsibility into product development to ensure less returned goods are being sent to landfills. BEDGEAR is essential to the rest and recovery routines of professional athletes and active people who need to maximize their sleep. A proud manufacturer in the USA, BEDGEAR offers mattresses, pillows, sheets, blankets, pet beds as well as travel, kids and baby products that often feature removable and washable covers to maintain a clean and healthy sleep environment. BEDGEAR is represented in more than 4,000 retail stores across the globe and has earned more than 220 U.S. and worldwide patents, trademark registrations and pending applications. Sleep Fuels Everything®!

Learn more at bedgear.com.

Summary:
Responsible for providing support to the sales organization by acting as a brand expert and champion inside the organization with occasional support in the field in various capacities. Facilitates high-level product knowledge and professional development classes to employees at all levels internally and at our retail partner stores and summits. Acts as a brand ambassador and provides on-site support at events and hosts virtual education classes (BGTV).

Essential Functions (include but not limited to):

• Must maintain most up-to-date product knowledge
• Facilitate biometric screenings and product fittings for R&D data collection
• Facilitate Player Development portion of new hire orientations @ The Rock and virtually when needed

o Our Story & Believe

o Product knowledge and fitting process

o Walking tour in partnership with HCC quarterly (or ad hoc as needed)

• New product launch train ups on-site and virtual

o All-hands product introductions @ The Rock

o In-depth product training for new products within the CX team

• Lead CX Trainer

o Works with CX Management and Player Development team to develop training curricula for online support, fittings, and upselling

o Responsible for hosting continuous training with the CX team internally

o May present virtual trainings for retail partner CX teams

• In collaboration with player development team, works on trainings (pulse learnings or Lunch & Learns) for sales & CX organizations with insights from our end-users

o Works in partnership with marketing on FAQs

• Works cross-functionally with many departments to close feedback loop with insights from end-users

o Web/UX/UI Teams

o Merchandising & Product Development

o Marketing & Communications

• Back-up for CX/WOW team member if coverage is needed
• Assists with curriculum development

o Assists in building virtual learnings

• Occasionally call on retail partner stores to conduct high-level sales training seminars for retail sales associates in groups ranging in size up to 50+ persons. Will include both classroom and sometimes individual meeting formats.
• Conducts individual one-on-one hands-on training, sparring, and coaching when applicable or part of a teammates performance improvement plan
• Delivering effective, inspiring presentations both in person and sometimes via BGTV (Bedgear Television) or local media outlets
• Participate as brand champion at company tradeshows and/or marketing events at request of management to promote awareness of company and products
• Sleep coach reporting for R&D fittings, store visits, events, etc. Includes but is not limited to:

o Weekly fitting counts

o Take pictures of POP/Display items during in-store visits

o Provide recommendations for merchandising opportunities

o Evaluate competition floor space compared to ours and provide insights to account management and sales managers

o Identify open spaces for marketing collateral opportunities (i.e., Blank walls for posters/banners, windows for treatments, etc.)

o Updating SharePoint with reports after store visits

• Relay training opportunities to Director - Player Development based off observations
• Assist in additional duties as requested

Qualifications/Requirements:

• Must be 18 years of age or older
• HS Diploma or GED
• Must be legally authorized to work in the United States and have IDs needed to verify
• English proficient (reading, writing, speaking, comprehension)
• Must have dependable personal vehicle with credible insurance coverage and valid driver's license
• Computer savvy; proficient with Microsoft Office
• Travel required at least 10% of time
• Ability and willingness to work on occasion a few weekends and major retail holidays

Education/Experience/License Requirements:

• 1+ years' experience delivering engaging and impactful presentations to groups of all sizes
• Must have a clean and valid driver's license
• Home furnishings/retail mattress experience is highly preferred but not required
• Experience working autonomously at times
• Experience assembling training programs
• Proven ability to development meaningful relationships and connect with various audiences

MUST HAVE...

Ability to prioritize effectively and operate efficiently; use sound judgment to make rational decisions; ability to recognize opportunities and evoke change where applicable; thorough understanding of retail landscape; strong follow up skills; interpersonal skills; excellent communication skills; attention to detail and process orientation; problem solving skills; coaching and mentoring skills;

BEDGEAR® is proud to be an Equal Opportunity Employer that participates in the E-Verify program!