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Sales Development Representative

Overview:

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here

At Medallia, we hire the whole person.

Responsibilities:

Develop subject matter expertise in Customer Experience Management to best support and coach our customers and prospects (including, completing all training certifications provided by Medallia)
Build key relationships and collaborate with field sales representatives on their respective territory accounts to continuously generate new pipeline through account research, strategy, and outreach
Establish rapport and build strong relationships with all levels of stakeholders, including senior executives (VPs, SVPs, EVPs)
Research and understand the needs of our clients, prospects, and customers, and effectively communicate Medallia’s value proposition
Own documentation with our prospects, including capturing use cases, lead scores, purchase timeframes, and next steps
Prioritize opportunities and mobilize the appropriate internal resources to help accelerate our sales cycles
Partner with Marketing on driving attendance to events, tradeshows, webinars, and conferences
Generate, retain, and engage a high volume of new leads in a timely manner
Manage and appropriately forecast your leads using SalesForce.com
Qualify inbound leads coming through the sales line and “contact us” forms

Qualifications:

Bachelor's Degree or equivalent work experience
Strong written and oral communication

Preferred Qualifications

Fluency in English + either French, German, Swedish or Spanish
6+ months of experience in Enterprise B2B software/SaaS sales a strong plus

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.