Sales Development Representative

(CST preferred) THE TEAM... We are building a best-in-class sales organization of motivated and successful go-getters. The opportunity is big, our competition is fierce, and we have miles to go before we rest. If you thrive in a startup environment – bring your positive attitude, creative problem-solving skills, outstanding communication, and competitive drive to our team. What makes Sales at Eventbrite so exciting? You are connecting with a wide range of event organizers every day – from food festivals, comedy clubs, nonprofits, conferences, and everything in between. Our horizontal platform means that every conversation with a potential client is unique. There is no one-size-fits-all script, and our sellers use their strong relationship building and consultative selling skills to help event organizers solve problems and achieve event goals. We invest in developing our team’s knowledge to enable their growth within Eventbrite. THE ROLE As an Eventbrite SDR, you are the first touch point for our prospective sales clients in North America. You’ll play a critical role in generating demand and excitement for Eventbrite, working closely with Account Executives and Demand Gen Marketing teams to create a growing pipeline of qualified opportunities for Eventbrite Sales. As an SDR at Eventbrite, you will use effective strategies and proven processes to understand prospect’s diverse event needs and goals. You will identify potential sales qualified opportunities through inbound and outbound techniques, uncovering key information about their current challenges and future objectives, and effectively communicating how Eventbrite and our partnerships team can set them up for success. YOU WILL • Maintain professionalism and respect in all interactions while representing Eventbrite • Exceed monthly and quarterly goals by consistently surpassing activity metrics and converting qualified leads into new opportunities for AE pipelines • Act quickly on inbound sales inquiries and other warm leads from marketing, using buyer-centric outreach messaging through outbound phone calls and emails • Manage and answer daily incoming calls on the Sales Phone Line, following defined processes and talk tracks to qualify new sales opportunities, redirect other calls efficiently, and utilize downtime in between calls for additional tasks. • Contribute to an effective feedback loop by working with Sales and Marketing teams to refine strategies/processes and drive stronger outcomes • Build and maintain a robust and accurate lead pipeline, completing all follow-up tasks on time and scheduling future touch points if not yet qualified • Deeply understand the needs and challenges of our potential clients, tailoring Eventbrite’s solutions and next steps appropriately • Follow a clearly defined qualification process to align opportunities with required criteria and expectations • Immerse yourself in the event and ticketing industry, utilizing insights to enhance outreach strategies and expand your lead pipeline • Actively seek and quickly implement feedback for continuous self-improvement and professional growth • Engage in professional development opportunities such as 1x1 coaching, enablement sessions, and self-review practices • Maintain balance between being a collaborative and supportive team player and a driven and competitive individual contributor • Be a fully present and active contributor to maintain our motivated and engaged remote sales team culture THE SKILL SET • 1+ year of experience in sales, with a record of consistent quota over-achievement • Excellent written and verbal communication skills • Ability to execute a high volume of outbound activities each day (cold calls, emails, etc.) • Fearless ability to engage with prospective clients • Consultative sales approach - maintaining strong call control and effective objection handling, while following qualification process to determine key criteria • Genuine curiosity and a knack for asking impactful questions to uncover pain points/goals • Extremely organized, with excellent time management and prioritization skills • Positive attitude/mindset, and genuine enthusiasm to take on new challenges and/or help improve internal processes • Eager and ready to learn and adopt winning techniques to advance in your career • Passionate about live experiences and contributing to a high performing team • Strong understanding of how to qualify a prospect’s interest and identify target clients BONUS POINTS • Experience with Salesforce, Groove, and/or Genesys • Experience with Google Drive (i.e., Google Meet, Google Docs, Sheets, Slides, Google Calendar, and Gmail) • Prior experience in the live events/ticketing industry PAY TRANSPARENCY The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is listed below. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions. Pay Transparency Range (US) $38,600—$69,480 USD ABOUT EVENTBRITE At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life. Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority. Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community. BENEFITS We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle. Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off). EQUAL OPPORTUNITY At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know