Sales Operations Analyst

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Are you bready* for a change?

We are a rapidly growing company that's revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

About this roll* (Responsibilities)

Toast is looking for a Sales Operations Analyst as a part of the Go to Market Intelligence Team which is responsible for launching and optimizing the performance of a platform sale. As Toast grows to add more products to our suite, the opportunity to support our customers and grow revenue is unparalleled. The ideal candidate is a go-getter, finds ways to work efficiently through barriers, will have complete ownership of work and outputs, and has excellent business judgment. They should have a demonstrated ability to think analytically about a sales funnel, deliver concrete results under ambiguity, have a critical eye for detail, and have high expectations and standards.

Key responsibilities

• Distill key insights from ambiguous data sets to empower stakeholders to drive improvements in our Go-to-Market strategy

• Develop and present on product and sales strategy to cross functional partners and senior leadership

• Work cross functionally to drive projects forward, gain richer insights, and create alignment

• Build a suite of KPIs (key performance indicators) to leadership on weekly, monthly, and quarterly cadences - providing context and recommendations around opportunities and threats to the business

• Develops ad hoc analyses as required by cross-functional partners such as Marketing, Sales Enablement, and Business Intelligence

Do you have the right ingredients*? (Requirements)

• 5+ years experience in a Data Analytics or Business Intelligence role and/or Bachelor's degree in an advanced quantitative field (or equivalent experience); such as mathematics, economics/finance, data science, or physical science

• Expert in Excel, Intermediate Experience in SQL and Tableau (or an equivalent data visualization software)

• Ability to efficiently analyze large volumes of data, quickly draw insights, and present concise/clear recommendations of results

• Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives

• Experience with predictive analytics

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

At Toast, we believe that the success of our business and our customers comes only with the success of our employees.

Our employees are our secret ingredient. When they are empowered to succeed, Toast succeeds in achieving our mission to enable our community of restaurateurs to delight their guests, do what they love, and thrive. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

At the heart of this is our hospitality mindset of ensuring everyone feels welcomed and included, and our Toast values and behaviors that best define who we are as Toasters.

#LI_REMOTE

• Bread puns encouraged but not required