Sales / Solutions Engineer

This is a 100% remote role and can be located anywhere in PST time zone.

Who We Are

HeadSpin is a unique developer platform that combines data science insights and global device infrastructure to enable companies to perfect their digital experiences during the engineering cycle. HeadSpin platform is present in over 50 countries. Its data science platform has an ability to assess over 130 performance KPIs, analyze root cause of the poor experience issues and recommend solutions to address them. HeadSpin differentiates itself from other testing solutions that only focus on functional or load testing. By using HeadSpin, companies have enhanced their customer experience, reduced time to market and optimized the cost of their digital applications.

About the Role

As a Solutions/Sales Engineer at HeadSpin, you will be responsible for providing world class pre and post sale technical support to our sales team. Working directly with customers you will be the subject matter expert on application performance management and HeadSpin. You will be responsible for delivering product demonstrations that directly address customer pain and emphasize HeadSpin’s industry leading APM solutions. If you have 2+ years’ experience in a technical sales/solutions engineering role using either iOS or Android, and Java or Python, we want to hear from you!

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What You'll Do

• During the sales cycle, you will lead the proof of concepts, demonstrating HeadSpin’s ability to meet and exceed customer requirements, often in the customer’s production environment.
• Following successful sales operations, you will be ensuring high levels of customer satisfaction, driving adoption, and expanding the use of HeadSpin products.
• You will work closely with our sales and services team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve
  issues affecting your customers.
• You will have the opportunity to work directly with our Product Management, Engineering and Marketing teams to share your knowledge and experiences to ultimately improve our business
  and our customers’ success.
• Work with customers to ensure on-boarding, user adoption, retention and overall success.
• Impart technical leadership and direction on all aspects of HeadSpin’s products and services.
• Track accounts to identify churn risk and work proactively to eliminate that risk.
• Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering etc.
• Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve our customers.
• Maintain and gain knowledge of the languages and technologies supported by HeadSpin.

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What You Need

• 2-5 years’ experience (or more) working with at least one of the following languages: Java, Python.
• Experience and competence working at OS command lines including Unix, Linux and Window command prompts and Unix/Linux/Windows shell scripting.
• Experience with iOS or Android.
• Experience with open source testing and Automation frameworks (Appium, Selenium, XCUiTest, Espresso/UIAutomator, etc.) and methodology and principles of test automation.
• Good understanding of Continuous Integration (CI) and Continuous Deployment(CD) tools.
• Knowledge of basic networking components and concepts.
• Ability to troubleshoot basic networking issues that may prevent communication between hosts.
• Experience with web servers and common relational databases used in today’s application architectures.
• Ability to understand SQL and write SQL queries.
• Excellent communication and presentation skills.
• Passionate about technical sales and working with customers.
• Ambitious and self-motivated with a high emotional IQ.
• Ability to work on multiple POCs and post-deployment customer account management concurrently.
• Highly coachable with a strong desire to improve and grow as a professional.
• Strong ability to align technical concepts and features to business needs.
• Bachelor’s Degree in Computer Science or similar fields desired.
• Able and willing to travel as the job requires.