Sales Support & Order Processing Coordinator (2023-059)

JOB SUMMARY

The Sales Support & Order Processing Coordinator is responsible for assisting customers by providing processing orders, answering questions, and resolving customer problems and issues.

DUTIES & RESPONSIBILITIES

• Process sales orders for customer owned materials (CRR) or component / replacement items merchandise from internal customers and sales staff
• Follow order from request or receipt of a customer owned/fielded unit placement to delivery
• Verify orders for accurate price, parts, requirements, and quantity
• Keep records for sales including: order status, shipping dates, availability, and back orders
• Maintain sales order log (electronic sales order files) and associated documents
• Work with other departments to resolve semi-routine customer order problems
• Responsible for specific process, territory, product, or customer
• Assist in training of less experienced employees

This position may require knowledge of SOX / 404 internal audit controls and related documentation

MINIMUM QUALIFICATIONS

Education/Experience:

• High school degree or equivalent
• 1 - 2 year of experience in the essential functions of the position

Competencies:

• Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Written Communication - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

ELIGIBILITY REQUIREMENTS

• Must be a US Person (under ITAR rules) to be eligible
• An offer of employment is contingent on successfully passing a drug test and background check. Applicants who do not successfully pass both the drug test and background check will not be considered for employment.

ACCOMMODATION REQUEST

Astronics AES is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail recruiting@astronics.com or call: 425-881-1700. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Salary is $21.93 - $29.67 per hour. Several job-related and non-discriminatory factors including but not limited to experience in comparable roles, skill sets, training, education, licensure or certifications, other qualifications, market conditions and business needs influence actual salary offered.

Astronics AES offers a competitive benefits package including:

Stay Healthy – Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity

Save for the Future – 401K & Employee Stock Purchase Plan

Find Balance – Employee Assistance Program, Hybrid work arrangements for many positions, work/life balance culture

Time for You – Generous Paid Time Off, starting at 120 hours annually, plus 12 Paid Holidays per year