Sales Support Coordinator

Sales Coordinator - First Shift - TastePoint South, PA

Here, we boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health, biosciences and sensorial experiences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same.

We are currently looking for a Sales Coordinator to join our sales team in South PA. You will provide critical support to the Account Manager, assist managing customer relations and data integrity, including, but not limited to IFFMan, SAP, and Salesforce. You will act as a liaison between customers and all IFF areas and functions, facilitating delivery of requirements as stated on customer briefs and resolve issues that arise.

You will spend your time...

• Collaborating with the Account Manager to enter customer briefs and related tasks into internal systems
• Ensuring proper linkage between brief to win and order fulfillment process
• Collaborating with the Account Manager to maintain accurate project customer and pricing information in IFFMan and communicate changes as needed
• Troubleshooting and removing potential roadblocks independently
• Handling various internal and external inquiries for the Account Manager independently
• Facilitating, expediting, and tracking samples/documents/creative tasks
• Ensuring timely communication with internal and external customers
• Keeping the Account Manager informed of potential disruptions relevant to the brief to win process
• Running non-standard reports and maintaining spreadsheets as required
• Attending customer visits, lab tastings and participating in meetings and presentations with the Account Manager, when time allows
• Understanding basic process characteristics of other IFF/TastePoint functional areas including: Manufacturing, Logistics, Planning, Creative Lab, Consumer Insights, Customer Service, GRA, etc. Participating in training programs, as required.

Job Requirements

Required Skills/Experience:

• High-School Diploma or GED required; Bachelor's Degree preferred
• 1-3 years' experience in flavor manufacturing environment preferred
• Excellent communication, both verbal and written, analytical, and interpersonal skills
• Basic computer skills and ability to adapt to new software systems
• Proactive, tenacious, customer focused and results oriented
• Excellent decision making abilities

*Occasional travel required - approximately 5%

We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Philadelphia, PA 19153: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: Hybrid remote in Philadelphia, PA 19153