Sales Support Specialist

Our DNA

We're here to empower people to experience greater control over their chronic conditions and more freedom in their daily lives. Our science-first approach and rapid yet rigorous clinical development means we seek excellence in everything we do for customers and our teammates. Inspired by our work, and the talented team members who work with us, we're united in our collective goal to bring about improved, lasting patient outcomes. Join us in building a better future.

The overall compensation range for this role is market driven, with a salary range of $65,000 - $90,000. This market range is based on our base compensation. Additionally, we offer Cala Health company stock options and a robust benefits package. This offering is aligned with our overall compensation philosophy.

The Opportunity:

Cala Health's Sales Support Specialist will be the main point of contact for existing patients throughout the sales process to obtain Cala Health products and services. The Sales Support Specialist for existing patients reports to the Sales Support Manager and has no direct reports.

Specific Responsibilities:

• Guide existing patients through the sales and healthcare reimbursement process.
• Develop and maintain superior knowledge of company products and their use.
• Educate existing patients about the benefits and features of Cala Health devices and therapy.
• Contact with physicians and clinicians to collect medical documentation to identify medical necessity requirements.
• Review patient clinical records to determine medical necessity eligibility.
• Investigate patient's insurance benefits and coverage eligibility.
• Identifies provider restrictions, co-pays, deductibles and other patients cost share responsibilities; communicate outcomes and collect payments.
• Secure document requirements for prior authorization; seeks authorizations when required.
• Take inbound calls from existing patients to provide information about status of order.
• Work with Veteran Administration facilities to promote and process Cala Health devices and therapy.
• Update and maintain database platforms for sales order processing and claim submission preparation.
• Documents all interactions and calls into the customer relationship management (CRM) system in accordance with Quality Assurance, Regulatory and HIPAA guidelines.
• Support company goals and objectives, policies and procedures, Good Manufacturing Practices, and FDA regulations.
• Additional duties as assigned.

Skills and Experience:

• Bachelor's degree is preferred; not required.
• Minimum of 5 years' experience in a Customer Service or related type role.
• Knowledge of managed care industry including government payers.
• Understanding of healthcare plans and benefits related to durable medical equipment.
• Ability to build and maintain strong relationships with cross-functional teams and external partners.
• Proficient in aspects of reimbursement and revenue cycle management.
• Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members.
• Demonstrates effective problem-solving abilities, attention to detail and ability to prioritize.
• Ability to travel as required for training.
• Proficiency in Microsoft Word and Excel.
• Experience using Salesforce.com is preferred but not required.