Sales/Customer Service Specialist

Title: Sales/Customer Service Specialist; Field Support

Location: East Hanover, NJ, Hybrid

Duration: 12 Months

Job Description:

Hybrid Schedule - 3 days a week (Tues – Thurs), 2 days onsite

The shifts will be 7:00am – 3:30pm or 9:00am – 5:30pm or 11:30am – 8:00pm

Job Purpose (State the overall objective of the role)

The Associate Account Support role is responsible to complete cusMSP-Process Improvement Professional 3 position in Indianapolis, Indiana, US Customer support activities including but not limited to product administration scheduling, associated order management and delivery for Radioligand therapies (RLT) primarily via phone and email.

Major Accountabilities

- Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery

- Answer questions from *** NPS field associates to provide support to customers

- Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolution.

- Partner with cross-functional stakeholders to provide accurate and timely customer feedback

- Handle interactions and/or cases (with appropriate escalation) as it pertains to navigating product ordering and delivery

- Follow protocols for responding to customer inquiries across communications (e.g., phone, chat, fax, iSMS / text, mail, and e-mail) in a prompt and courteous manner

- Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow-up

- Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines

- Ability to work the scheduled work hours, which generally will be an 8.5-hour shift with two paid rest breaks and an unpaid lunch break

-Ability to complete all calls once they have begun to ensure no interruption of service.

-This position will require holiday support for CS team

MSP-Process Improvement Professional 3 position in Indianapolis, Indiana, USA

Ideal Background (State the preferred education and experience level)

Education (minimum/desirable): Bachelor's degree required

Languages: Fluent English, other languages desirable

Experience:

1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services

Ability to manage multiple projects and consistently meet deadlines

Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments

Detail oriented problem solver who can make clear-headed decisions while under pressure

Strong written and verbal skills

Proficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred

Ability to work a flexible staggered schedule (early mornings/ later evenings)

Oncology experience preferred

Leadership Competencies

- Problem solving

- Detail oriented

- Customer/patient-centric mindset

- Strong written and verbal communication skills

Note: 1. position requires front end facing experience with customers
2. position requires project management experience to handle no project managers titles are required
3. experience with pharma , because they need to give presentations on pharma products
4. priorily customer handling experience is mandate, experience with order tracking

Job Type: Contract

Salary: $70.00 - $72.00 per hour

Shift: