Salesforce Admin/Business Systems Analyst

CircleCI is looking for an outstanding Salesforce Admin/ Business System Administrator to join our Central Operations team where you will be responsible for applying defined standard methodologies and procedures to craft, implement, build, test, document and support the configuration of Salesforce.com and integrated systems in order to support business strategies and objectives.

The Salesforce Admin/Business System Administrator role is the perfect opportunity for someone who has working experience as a Salesforce Administrator to work with the latest Salesforce features while supporting multiple multi-functional teams with configuration, integration and data integrity.

The ideal candidate is someone who has a passion for learning and performs a variety of high velocity tasks while also handling the expectations and needs of their collaborators. This role is vital to CircleCI's significant growth plans, and we are looking for someone who is dedicated, loves technology, fun and willing to help CircleCI maintain a robust and clean Salesforce organization.

About Central Operations at CircleCI

The Central Operations team at CircleCI plays a pivotal role for our multi-functional teams by providing solutions and support for systems and processes. The team is responsible to drive growth through operational efficiency and keep all teams accountable to revenue. We break down silos between departments as well as drive performance across business units by shipping quality work, following through and driving adoption to new processes that allow us to scale.

What You will Do:

• Gather, understand and solution Salesforce.com and Sales Cloud technical requirements, system configuration and user requirements
• Work with internal customers and collaborators implement configuration changes including: definition of workflow and approval processes, flows, process builder and custom object implementation
• Be a strategic partner to our internal customers to help uplevel their business and process
• Provide ongoing support and system administration to quickly fix issues with Salesforce.com
• Implement, and integrate technology tools into a solution to support our business unit collaborators, and be able to brainstorm new integration processes as business needs change
• Consolidate and deduplicate data
• Integrate and configure Salesforce connected apps (examples: Conga, Stripe, Docusign, Lean Data, Outreach and Zendesk)
• Keep up to date with Salesforce releases, features and standard methodologies and make recommendations to management regarding implementation as appropriate
• Help to Develop and maintain training materials and training curriculum

About You

• Analytically strong with excellent written and verbal communications skills
• Self-motivated Salesforce evangelist who thrives in a fast-paced environment
• Able to manage multiple Salesforce initiatives simultaneously
• Experienced with all phases of the system development life cycle
• Adaptable to new concepts and situations
• A solid and strategic teammate and collaborator

Qualifications

• 2+ years of experience working as a Salesforce Administrator
• Salesforce Certified Administrator certification a plus but not required
• Expertise in Microsoft Office or Google Suite
• Understanding of Apex, Visualforce, and JavaScript capabilities is a plus!
• Understanding of Salesforce Sales Features and Salesforce Change Management
• Experience in supporting, designing, and configuring Salesforce.com
• Very solid attention to detail
• Good interpersonal skills
• Strong at problem-solving, having the ability to resolve root cause problems and implement solutions
• Quick and well-coordinated, shows the ability to multitask and prioritize based on shifting business needs
• Able to work independently and meet commitments

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.