Job details

Salesforce Administrator - job 3 of 4

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm.

More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally.

Join our growing team. You won’t regret it.

We are looking for an energetic Salesforce Administrator to join our existing Salesforce Application Administration team. You’ll stay busy participating in activities that include system administration, user support, project management, business analysis, and development of our evolving Sales and Service Cloud environments.

The Application Administration team at Marco is responsible for the system administration, user maintenance & support, and in-app development of Marco’s core line-of-business applications. This is a full-time position that works Monday-Friday.

ESSENTIAL FUNCTIONS:

Maintain and support our Salesforce instance with 400+ users in Sales & Service Cloud
Perform administrative functions including user maintenance (profiles, roles & permission sets), reports & dashboards, custom objects & fields, page layouts, record types, deploying change sets and other system administration tasks
Create & maintain automation processes using flows, approval processes, validation rules
Discover the “why” using your business analysis skills to gather detailed requirements from business users for process improvements through Salesforce
Participate in the prioritization of enhancements and user acceptance testing of Salesforce projects
Plan for upgrades, prepare for seasonal releases, and collaborate with teammates and sales leaders on the Salesforce roadmap
Record activities in our ticketing system, including documentation of support & system changes/customizations
Create and maintain documentation

REQUIRED SKILLS:

Solid understanding of workflow and data relationships
Troubleshooting, Analytical and Debugging skills
Strong communication skills, working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of the organization
Excellent organizational and time/task management skills
Flexibility – the ability to deal with frequent change, delays, or unexpected events
Ability to identify and resolve problems in a timely manner
Initiative – Be a self-starter. Don’t wait to be told what to do when you see a problem, however if you can’t resolve it yourself, use resources to find someone who can
Technical aptitude with solid understanding of the co-relationship between technical tools and business process

PREFERRED QUALIFICATIONS:

Admin Certification, Advanced Administrator
Proven experience with Salesforce technologies such as Flow and Lightning App Builder
Experience with Service Cloud, Sales Cloud, Revenue Intelligence, Hubspot
Experience using Data Loader and SOQL
User, sharing and permissions management utilizing profiles, permission sets, and public groups
Knowledge of Apex and Visualforce pages
Microsoft Excel experience utilizing formulas to clean data

Benefits:

We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.