Job details

Campaign Director

Salary: TBD

Location: Hybrid (Remote and Office). UK-based, preferably London-based.

SF Ben is seeking a talented customer success director to join our team to support our customers in successfully executing their campaigns with us.

The role will involve working closely with our customers to understand their campaign requirements, goals, and what success looks like to them. You will then work alongside our delivery team to ensure that the project and content that is created are executed to a high degree.

The ideal candidate will have had agency project experience, working across multiple clients, and varying content mediums such as webinars, blogs, videos, and other types of campaigns. Whilst your primary responsibilities will not involve creating content, you should be able to guide the team on best practices, and how to ensure the B2B content is correct for the audience.

Whilst this role will not be focussed on sales, you may be required to work in a "pre-sales" capacity alongside our sales team, to answer any questions customers may have about our approach to executing campaigns.

Responsibilities:

Responsible for building and maintaining relationships with Salesforce Ben’s customers.
Ensure customer satisfaction and retention by providing guidance and support throughout the customer’s experience with Salesforce Ben.
Work closely with sales, marketing, and the content team to deliver a seamless customer experience.
Act as the “voice of the customer” internally and use this valuable feedback/insights to drive the customer experience.
Identifying opportunities to grow accounts through upselling opportunities.
Monitor and measure customer satisfaction and take proactive action to remedy any concerns.
Gathering metrics and information to create reports at the completion of campaigns.
Improve and develop the customer delivery process.

Required

Proven experience working in an agency in a similar role.
Experience working with B2B.
Experience with the design and implementation of creative campaigns.
Exceptional ability to communicate and foster positive business relationships.
Excellent organisational skills.
Excellent project management skills.
Comfortable in a customer-facing role, interacting with customers on video calls and over email.
Confident in leading meetings and presenting to clients.
Strong interpersonal skills with a personable, friendly, and approachable demeanor.