Job details

Salesforce / Certinia Administrator

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!

This technically savvy individual will work closely with business sponsors and end users to translate business requirements into extendable and maintainable SFDC system solutions. The SFDC/ Certinia Administrator is responsible for implementing, testing and deploying solutions using Salesforce configuration, Certinia, and Flow. Because this role is internally facing, the Administrator must be able to communicate well with users who have a varying technical ability. As a result, the ideal candidate will need to possess a broach range of business and technical expertise.

Essential functions:

Design, develop, test, document and deploy high quality solutions on the Force.com platform
Ability to meet deadlines, handle and prioritize simultaneous requests
Communicate with other team members and internal users regarding project status, technical issues and creative solutions.
Demonstrate a passion for solving challenges by leveraging technology solutions
Creative and analytical thinker with strong problem solving skills
Execute solutions design activities such as data mapping, object modeling, page layout design and rule logic definition
Demonstrate excellent oral and written communication skills
Demonstrate the ability to be self-motivated and show initiative to take on tasks
Ability to take on duties in unfamiliar territory
Manage business context and pressures to make SFDC and Certinia valuable to the business
Demonstrate the ability to provide instruction to audiences of varying technical backgrounds

Required Skills:

5+ years as a SFDC Administrator
Certification as a SFDC Administrator
2+ years experience with Certinia (Financial Force)
Experience developing and delivering solutions to internal users with an emphasis on Service Organizations
Ability to participate in requirements gathering sessions that result in clear requirements and technical design, even when working with non-technical team members
Participation and contribution in design sessions
Experience working with vendors/partners to configure and develop software solutions
Excellent business facing skills with the ability to solve multiple needs and manage scope in a positive way.
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models and technologies

Desired Skills:

Experience with Salesforce Communities
Experience with Netsuite

Education:

Bachelor’s degree or equivalent in Computer Science or related Engineering discipline

Transparency & Integrity Builds Trust

At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additional compensation incentives including an annual bonus and other great benefits. Your recruiter can share more about the salary ranges and total compensation package during the hiring process. If this compensation is somewhere in your ballpark, we encourage you to apply!

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Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

By Bazaarvoice

Our mission is to build smarter shopper experiences across the entire customer journey. Whether it’s getting your user-generated content program started on day one or expanding global multichannel strategies, we’re here to be a true strategic part...

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FUNDING

Mature

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

501-1000

LOCATION

Hybrid, based in Austin, TX

DATE POSTED