Salesforce CRM Consultant

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. With more than 9,600 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2019 net revenue of $1.1 billion.

Merkle is an innovative company that combines creativity, strategy, and technology to create impactful, data-driven, and customer-centric experiences. We are seeking a talented and innovative Salesforce CRM Consultant to join our team. In this role, you will be responsible for leading Salesforce platform implementation projects, providing strategic guidance, business process consulting, and technology implementation expertise. Your key responsibilities will include managing client relationships, overseeing project documentation, and leading projects from inception to successful deployment. This is an excellent opportunity to work across various industries and deliver solutions that make a difference.

As a Platinum Salesforce Consulting Partner, Merkle boasts one of the largest cross-cloud teams, specializing in Salesforce Sales Cloud, Service Cloud, and Experience Cloud. Our focus is on enabling brands to leverage data effectively and engage with customers at every stage of their journey. We foster a dynamic and collaborative environment, with a strong emphasis on technology and an employee-centric culture.

Responsibilities:

• Lead the implementation of Salesforce platform projects
• Provide strategic guidance, business process consulting, and technology expertise
• Define solutions and establish architecture
• Mentor and guide junior consultant resources
• Contribute to the pre-sales process
• Cultivate collaborative relationships with clients to understand their business priorities and align assets and expertise accordingly
• Establish and manage effective governance and program management office processes to oversee solution delivery, decision-making, deliverables, schedules, resources, and costs
• Monitor and manage team goals and performance
• Ensure team members understand how their work aligns with broader business goals and strategies
• Identify and address problem areas, develop corrective action and mitigation plans, and drive successful resolution
• Understand and communicate solution and delivery integration points across functional workstreams and technical disciplines
• Develop comprehensive project plans
• Serve as a resource for clients, offering guidance on leveraging Salesforce to meet their business needs and ensuring comprehensive solutions and roadmaps

Qualifications:

• Experience with multiple implementations of the Salesforce platform (core)
• Minimum of 5 years of experience implementing IT solutions in a consulting capacity
• 2+ years of experience with Salesforce platform (core) and 3 years of team leadership experience
• 5 years of experience implementing software development lifecycle processes
• 6-10+ years of relevant professional experience
• Ability to effectively lead and facilitate discussions and communicate requirements to diverse audiences
• Strong interpersonal skills and the ability to work well with individuals at all levels; display leadership with clients and internal teams
• Highly organized with excellent problem-solving abilities
• Preferred certifications: Sales Cloud Consultant, Service Cloud Consultant, Salesforce Platform App Builder, Salesforce Administrator

The anticipated salary range for this position is $78,000-$121,500. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting@dentsuaegis.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

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About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.