Salesforce Release Administrator

• Analyzing organization capabilities in order to suggest process and performance improvement
• Support the daily cross-functional operational readiness of VA’s shared Salesforce.com platform.
• Managing the lifecycle of change requests and deploying any changes to Production.
• Define and implement standardized deployment schedules that deliver hotfixes, minor, medium, and major releases (using GitHub, Copado, and Salesforce methods).
• Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations.
• Act as a Salesforce SME and participate in the planning and analysis of business requirements for system changes and enhancements when needed.
• Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices.
• Provide Salesforce development best practice insight for secure application development and release management.
• Support regression testing and validation of Salesforce configuration and development.
• Packaging the implementation of a release in Git/Copado, merging with upstream work, resolving conflicts, coordinating tasks with the development team, maintaining a pre/post deployment checklist and deploying to sandboxes.
• Troubleshoot and complete complex data loads and deployment errors.

Requirements...

• Certified Salesforce Administrator (required).
• Experience with Salesforce App Exchange products
• Service desk or other experience working in a customer service capacity.
• Knowledge of SFDC configuration including the use of third-party tools (Salesforce development experience a plus but not required).
• Experience working in the government sector or multiple Salesforce org environment a plus
• Ability to troubleshoot complex data loads (e. g. governor limits, performance, process builders, apex timeouts)
• 5+ years of related deployment experience in complex environment.
• Some familiarity with Agile project management and sprint planning.
• Experience with data migration into SFDC for objects including but not limited to accounts, contacts, cases, leads, and opportunities and custom objects.
• Ability to work independently as well as collaboratively on cross-functional teams.
• Highly skilled in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving skills.
• Must be able to use a computer.
• Must be able to communicate both verbally and in written form.
• Must be able to obtain a government security clearance.
• Must be eligible to work in the United States.
• Must have reliable internet service that allows for effective telecommuting.

Desired Skills...

• Salesforce Application Builder Certification
• Additional Salesforce certifications.
• BA/BS degree, or 4 years of equivalent applicable experience.

Years of Experience: 5+ years of Salesforce administration and deployment experience

Education: BA/BS degree preferred, or 4 years of equivalent applicable experience.

Location: Remote within the United States.

Clearance: Ability to obtain a Public Trust government security clearance.