Senior Manager, Customer Marketing Technology Solutions

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category... Marketing & Communications Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Overview Of The Role At Salesforce, we put customers first, and we want to shine a spotlight on their success. We are seeking a skilled and experienced Salesforce Administrator with a strong background in marketing technology solutions. The ideal candidate will partner with our Business Technology team to understand and document requirements, manage permissions, and build a new marketing technology solution for our Customer Marketing team. Additionally, the role involves exploring third-party vendors to build the solution and managing that process from selection through to implementation and maintenance. Responsibilities Marketing Technology Solutions • Collaborate with the Business Technology team to gather and document detailed business requirements for new marketing technology solutions. • Design, build, and implement marketing technology solution within Salesforce. • Ensure seamless integration between Salesforce and other marketing technology tools. Salesforce Administration • Configure and maintain Salesforce to meet the needs of the Customer Marketing team. • Manage Salesforce permissions, profiles, roles, and sharing rules to ensure data security and compliance. • Create and manage custom objects, fields, formulas, validation rules, workflows, and process builder flows. • Provide ongoing support and training for Salesforce users within the Customer Marketing team. Vendor Management • Research and evaluate third-party vendors that could potentially build the required marketing technology solution. • Manage the vendor selection process, including RFPs, vendor evaluations, and contract negotiations. • Oversee the implementation of solutions provided by third-party vendors, ensuring they meet business requirements and are delivered on time and within budget. • Serve as the primary point of contact for vendor communications and issue resolution. Project Management • Lead and manage projects from conception through to delivery and maintenance. • Develop project plans, timelines, and milestones in collaboration with stakeholders. • Monitor project progress and provide regular status updates to stakeholders. • Identify and mitigate project risks and issues. Maintenance and Support • Regularly monitor the performance and usage of the marketing technology solution, making adjustments as needed. • Perform regular data quality checks and troubleshoot issues. • Ensure compliance with data protection regulations and company policies. • Stay updated with Salesforce releases, new features, and best practices. Preferred Qualifications • Minimum of 3 years of experience as a Salesforce Administrator. • Proven experience in implementing and managing marketing technology solutions. • Strong understanding of Salesforce architecture, including Sales Cloud, Service Cloud, Marketing Cloud, and integrations. • Experience with third-party marketing technology tools and vendor management. • Excellent project management skills, with a track record of leading successful projects. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Salesforce Administrator Certification (ADM 201) or other relevant Salesforce certifications. • Knowledge of data privacy regulations and best practices. • Experience with Apex, Visualforce, Lightning Components, and Salesforce APIs. Competencies • Detail-oriented with a strong commitment to accuracy. • Ability to work independently and as part of a team. • Ability to manage multiple tasks and projects simultaneously. • Strong customer service orientation. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. For Colorado-based roles, the base salary hiring range for this position is $136,600 to $187,900. For Washington-based roles, the base salary hiring range for this position is $150,300 to $206,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com