Salesforce Specialist- Boca Raton

MAJOR RESPONSIBILITIES:

Learn and support Information Technology Operations: Gather business requirements and translate them into Salesforce solutions, leveraging best practices and minimizing the need for custom development. Support marketing, sales, NCC, member care and leadership teams with data analysis

Analytical responsibilities: Identify new and creative opportunities to leverage Salesforce.com to better support business processes or functions. Evaluate and implement ways to make internal processes more efficient using Salesforce automation capabilities

Reporting: Proactively create and manage reports and dashboards. Create custom views, report types, and email templates; manage user licenses/permission sets with profiles/roles; automation of tasks with process builder and flows; object management, such as creation of new fields, page layouts and validation rules. Resolve data integrity issues and assist with (and lead) data cleanup projects

Integrations and Testing: Maintain and lead Salesforce integration of external products, as needed. Follow testing processes in sandbox before deploying functionality in production. Document Salesforce Administrator processes in internal knowledgebase

Performs other duties as required

QUALIFICATIONS:

• BA/BS degree or equivalent combination of education and experience
• 1-3 years’ experience working in a customer service or business environment
• Active Trailhead Learning profile required
• Salesforce Administrator certification strongly preferred. Other Salesforce certifications a plus

KEY COMPETENCIES:

• Project Management experience
• Experience utilizing Salesforce in sales and call centers, leveraging Lightning Scheduler
• Proven success completing data analysis and report creation
• Excellent organizational skills and written/oral communication skills
• Detail oriented with strong problem solving and analytical skills
• Experience driving organizational change and complex cross-functional company initiatives
• Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
• Proven ability to leverage Excel, reporting tools. Knowledge of Salesforce data design
• Strong communication, documentation, prioritization, and training skills
• Proficiency in custom objects, validation rules, workflows, reporting, dashboards, deduplication rules, and formula fields

WORKING CONDITIONS:

• Office environment with potential hybrid or remote work schedule
• Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading
• Sitting stationary for long periods of time
• Keyboarding: entering text and/or data into a computer
• Requires working with computer systems
• May require light lifting <50 lbs.

HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

Experience

• 1 - 3 years: working in a customer service or business environment

Education

• Bachelors or better in Education or related field
• Bachelors or better

Skills

• Experience with database technologies
• Work independently and self-motivated
• Able to work under pressure

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization