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Senior Quality and Technical Operation Analyst

Salla, a leading technology company, is seeking a highly skilled Senior Quality & Technical Operation Analyst to join our team. As a Senior Quality & Technical Operation Analyst, you will play a crucial role in ensuring the quality and reliability of our products, services, and optimizing technical operations.

Responsibilities:

  • Develop, compile, and oversee a range of reports such as SLA reports, Operational Excellence reports, Graylog reports, and additional performance-related reports.
  • Analyze data to identify trends, issues, and areas for improvement.
  • Collaborate with different teams to understand their reporting needs and provide data-driven insights.
  • Ensure data accuracy and consistency across all reports.
  • Utilize data visualization tools to present data in an understandable and actionable manner.
  • Support the team with technical issues related to data and the E-commerce platform.
  • Maintain and improve reporting processes and tools to enhance efficiency and effectiveness.
  • Assist in the implementation of new reporting tools and systems.
  • Provide training and support to team members on report generation and data analysis.
  • Stay up-to-date with industry best practices and emerging trends in data quality assurance.

  • Bachelor’s degree in Business, Data Analytics, Information Technology, or a related field.
  • 3+ years of Proven experience in creating and managing reports, preferably within an E-commerce environment.
  • Strong analytical skills with the ability to interpret complex data and provide actionable insights.
  • Proficiency in data visualization tools such as Tableau, Power BI, or similar.
  • Experience with data management and reporting tools (e.g., Excel, SQL, Graylog).
  • Basic technical knowledge of E-commerce platforms and their data structures.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail and a high level of accuracy in work.
  • Ability to work independently and as part of a team.
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Full-time, remote
DATE POSTED
August 15, 2024

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