Care Navigator

Sana’s vision is to make healthcare easy.

All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away.

What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can’t explain why. We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

We've compiled an innovative team with top talent from across the healthcare and technology industries to deliver engaging, modern, concierge-style healthcare for our members. This includes assisting with navigating the healthcare system, coordinating care, and providing education and support. The Care Navigator will work closely with patients, providers, and other members of the healthcare team to ensure that patients receive the highest quality of care.

• Deliver comprehensive care navigation and access support for Sana members, ensuring they receive the right care at the right time, place, and cost.
• Collaborate with cross-functional teams, including our virtual care practice and customer support, to provide seamless care navigation services.
• Educate members on their care referral options, empowering them to make informed healthcare decisions.
• Partner with providers to secure member access to care through established workflows, including provider education, contract negotiation, and direct billing inquiries.
• Identify opportunities for provider contracting to expand network development and enhance member access and care navigation.
• Build professional relationships with providers and Sana’s care partners to streamline referral pathways for care navigation.
• Conduct proactive outreach to high-risk, rising-risk, and gap-in-care members to guide them through their healthcare journey.
• Serve as a health advocate and supporter for members, always prioritizing their best interests throughout their healthcare journey.
• Monitor and assess the effectiveness of care navigation and access strategies, adjusting as needed based on clinical expertise, evidence-based guidelines, and key performance indicators.
• Provide feedback to the product team to improve care navigation experiences for members.
• Strive consistently to ensure members feel supported and to simplify their healthcare experience.

• 2+ years work experience preferred, preferably in a fast-growth company environment
• 1+ years working in healthcare in some capacity (i.e., social work, managed care, insurance, etc.)
• Prior Care Navigation experience strongly preferred 
• Excellent communicator.
• Values-oriented. You care deeply about making our healthcare system work better for people and business owners.
• Unparalleled attention to detail. You love getting into the weeds to get things done.
• Fast learner. Entrepreneurial. Self-directed. Excited to build something from scratch.
• Gritty. You aren’t worried about getting your hands dirty and working hard when you need to.
• Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
• Strong team player with a track record of working cross-functionally.
• Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development.

• Stock options in rapidly scaling startup
• Flexible vacation
• Medical, dental, and vision Insurance 
• 401(k) and HSA plans
• Parental leave
• Remote worker stipend
• Wellness program
• Opportunity for career growth
• Dynamic start-up environment

Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower costs. Founded in 2017, we are an experienced team of engineers, designers, and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!