Pega Site Reliability Engineer

About the Role:Grade Level (for internal use):11The Team:SRE team members work together with the Business, RSO, Developers and Product team members to enhance the stability of our Pega based workflow applications. Although we do not develop code, we have the ability to look at the existing code, replicate issues in lower environment and provide workarounds to users and reproducible steps to scrum teams in order to provide production solutions for permanent fixes. Our SRE team stives to become full stack engineers to better support our user base.Responsibilities and Impact:• Confer with systems analysts, engineers, programmers, and others to design systems and to obtain information on project limitations and capabilities, performance requirements and interfaces.• Coordinate installation of software system.• Develop or direct software system testing or validation procedures, programming, or documentation.• Modify existing software to correct errors, adapt it to new hardware (Caas, Faas) platforms, or upgrade interfaces and improve performance.• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.• Supervise the work of colleagues, technologists and technicians and other scientific personnel.Compensation/Benefits Information:S&P Global states that the anticipated base salary range for this position is $98,000 to $145,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click.What We’re Looking For:Basic Required Qualifications:• Bachelor's Degree in Computer Science or equivalent.• 8 Years of Pega experience though version 8.X• Work with Pega tools such as Clipboard, Tracer, SMA, PLA, and PAL.• Understand Pega administration with WebSphere Application server.• Design and execute SQL scripts for backend data fixes.• Splunk Monitoring• Effective Communications - Interact with business analysts and business team members to solve application issues. Serve as point of escalation within team to troubleshoot issues.• Collaboration – Ability to monitor, track, present and direct various team members as required for SRE related internal projects.• Awareness – Know when to escalate issues that may impact billable products through incident tickets or monitoring toolsAdditional Preferred Qualifications:• Bachelor's Degree in Computer Science or equivalent.• Pega versions 7.X and 8.X• Basic Java knowledge• SQL Scripting• Cloud Platform utilizing Containers Caas / FaasAbout S&P Global RatingsAt S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.For more information, visit www.spglobal.com/ratingsWhat’s In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.Our benefits include:• Health & Wellness: Health care coverage designed for the mind and body.• Flexible Downtime: Generous time off helps keep you energized for your time on.• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.For more information on benefits by country visit: https://spgbenefits.com/benefit-summariesDiversity, Equity, and Inclusion at S&P Global:At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.-----------------------------------------------------------Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.-----------------------------------------------------------10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)