Customer Outreach Specialist

As a Customer Outreach Specialist at SanMar, your responsibilities include making outbound calls to both existing and potential customers, engaging in meaningful conversations to understand their needs, and educating them about our extensive product offerings. You'll also collaborate with Territory Managers to share valuable insights, maintain customer data in Salesforce CRM, and ensure all lead lists and calling initiatives are completed effectively.

To apply for the Customer Outreach Specialist role at SanMar, you ideally should possess an Associate's Degree in business, sales, or a related field or have equivalent experience. Moreover, a minimum of 4-6 years in outbound calling or inside sales, particularly in a B2B environment, is preferred. Strong communication skills, proficiency in Microsoft Office, and experience with Salesforce will significantly benefit your application.

The hiring process for a Customer Outreach Specialist at SanMar typically involves submitting your application online, followed by an initial screening call with HR. If selected, you may then participate in interviews with the hiring manager and the team you will be working with, allowing you to demonstrate both your expertise and your fit within our company culture.

As a Customer Outreach Specialist at SanMar, you can enjoy the convenience of a fully remote work environment. You'll have the flexibility to manage your working hours and reach out to customers across different time zones, all while being part of a supportive team that prioritizes your professional growth and personal well-being.

SanMar offers a comprehensive benefits package for Customer Outreach Specialists, including competitive salary ranges, access to medical, dental, and vision coverage, a 401k plan with matching contributions, paid time off, life insurance, and even pet insurance. We are committed to supporting your health, career growth, and work-life balance.

Absolutely! Highlight specific examples from your past roles where you successfully engaged customers through outbound calls. Talk about how you built rapport, addressed their needs, and ultimately drove sales or satisfaction. This showcases your relevant experience and ability to connect with clients.

Prioritization is crucial in this role. Discuss how you typically assess tasks based on urgency, impact, and deadlines. You can mention using tools like to-do lists, calendar reminders, or CRM systems to help manage your workload effectively. Offering concrete examples will strengthen your response.

Effective customer outreach strategies may include thorough research on leads, crafting personalized outreach messages, following up persistently yet politely, and adapting your approach based on customer feedback and responses. Share your insights and successful techniques that have yielded positive results.

When dealing with an upset customer, active listening is key. Acknowledge their feelings, refrain from taking things personally, and give them the opportunity to express their concerns. Then, provide solutions or escalate as necessary. Illustrate with an example from your past experiences to demonstrate your problem-solving skills.

Staying informed involves subscribing to relevant publications, joining professional groups, attending webinars, and engaging in networking opportunities. You may also mention utilizing platforms like LinkedIn to follow industry leaders and trends to ensure you remain knowledgeable in your field.

Discuss how you've previously utilized Salesforce or other CRM tools to manage customer relationships, track interactions, and analyze data. Provide examples of how you've effectively entered and utilized customer information to generate leads and successful outcomes.

Your motivation could stem from the ability to create meaningful connections with customers and the satisfaction of helping solve their problems. Emphasize how achieving targets and contributing to team goals fuels your passion for such roles.

To educate a customer effectively, start by understanding their specific needs and pain points. Tailor your presentation of SanMar’s offerings to highlight how they address those needs, making it relevant. Use anecdotes or success stories when possible to establish credibility and connection.

Emphasize your experience in interacting with varied customer segments and your skills in adapting your communication style to fit the audience. Reference examples that showcase your cultural competence and commitment to providing exceptional service regardless of the client's background.

Discuss SanMar's commitment to quality, exceptional customer service, and extensive product selection. Highlighting industry-leading private label options and partnerships with well-known brands demonstrates your knowledge about the company and what makes it unique.