SAP CRM Application Consultant

Do you want to be a part of a large global organization that delivers world class support on our business users in the day-by-day operations?

The CRM Application Consultant enables innovative business processes by supplying IT solutions through innovation projects providing competences for the full lifecycle of the project (e.g. application design, development, implementation, testing, training and after care).

Your main responsibilities:

• Project: Responsible for the design, development, test, training, roll-out and after care of the innovation projects with the Delivery Area
• Training: Responsible for the Super User training in the different projects they involved
• Application Support: Responsible to solve Tickets escalated from Level 2 support as system bugs, complex requests for service and complex change requests
• Ticket Analysis: Responsible to analyze the tickets and identify the Root Cause
• Responsible for Line of Expertise identified within the Delivery Area as Process Owner and capable to discuss with the Business to find the right solutions for the users and for the customer
• Be part of the Product Team called Customer Collaboration Team that is focusing on CRM and Customer Collaboration capabilities within the identified Grundfos Platforms

Your required skills and experience include:

• 4-5 years of experience in the following SAP CRM Modules:

• Sales – Activities, Opportunities, Quotations, Orders
• Customer Interaction Center
• Service

• Experience on SAP C4C will be a plus
• Master’s Degree or equivalent work experience
• Minimum 3 Project Full Lifecycle experience
• This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented
• International experience from either previous jobs in Global oriented Companies or from similar experience through consultancy assignments are mandatory

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
• On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programs
• Access to the modern Grundfos Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.