Customer Success Partner Expert

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with... a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! Meet your team: Join our dynamic team of SAP Enterprise Architects, in the newly built board organization SAP Customer Services & Delivery, leading the charge in shaping tomorrow's digital landscape. We're passionate about revolutionizing businesses through cutting-edge SAP technologies. Our vision is clear: to drive seamless digital transformation by promoting clean core principles and accelerating Business Technology Platform (BTP) adoption. By partnering with top-tier SAP clients, including Max Attention customers and RISE Premium Plus subscribers, we're not just providing advanced technological solutions, we’re paving the way for a sustainable future. Join us in building a digitally empowered world where innovation meets environmental responsibility. What you`ll do Summary: We, as a collective group of SAP Enterprise Architects, commit to leading the digital transformation of our customers by leveraging our expertise in system integration, strategic planning, and technology implementation. Our primary missions are to drive the Clean Core imperative and to accelerate the adoption of the SAP Business Technology Platform (BTP) by fostering a culture of innovation and efficiency. We are dedicated to enabling Clean Core, aiming to simplify and modernize our IT landscape while reducing complexity and operational costs. By consolidating systems and streamlining processes, we strive to create a robust and agile infrastructure that supports the evolving needs of our business. The Role: Enterprise Architects play a crucial role in orchestrating the development of a holistic enterprise architecture model that supports established enterprise goals. To help companies to future-proof their technology environment we serve them from the select phase where the NorthStar Enterprise Architecture is being created, to adopt (Clean core transformation coming in) to the derive phase (translate the NorthStar Enterprise Architecture to its different SAP solutions, including BTP realizing the Clean Core). As an Enterprise Architect, you act as an Advisor to the customer to lead them toward the next step of IT Services by providing holistic advice and guidance focusing on an application/solution, an industry, or a technology. What you bring Must-have requirements/skills: • At least 10 years of work experience in a customer experience role (e.g., Program Manager, Architect). • Proven experience delivering enterprise Business transformation through Application delivery. • Experience in end-to-end architectural design for hybrid solution landscapes. • Proven knowledge of SAP Enterprise Architecture Framework and Toolset. • Experience delivering Business Technology Platform components and services such as application development and automation, data and analytics, Integration, and AI capabilities. • SAP Integration Advisory Methodology, SAP Extensibility Advisory Methodology, SAP Clean Core principles as well as the usage of SAP LeanIX & Signavio as tools to document Enterprise Architectures & Business Processes. • Excellent communication, influencing, and negotiation skills (in the English language) at the senior manager level both inside an IT team and across business functions. Nice to have requirements/skills: • Ideally, proven knowledge of On-Premises solutions and their corresponding cloud solutions. • Professional Training & Certification (e.g., SAP Enterprise Architecture Framework featured by LeanIX EAM, SAP Certified Professional-Enterprise Architect [P_SAPEA_2023], TOGAF) as a plus. • S/4HANA Application or/and SAP S/4HANA functional knowledge/experience would be a great benefit. SAP is not offering international relocation benefits for this role at this time. We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 165,500 -349,500 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. Requisition ID: 392249 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 80% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid