Leasing Consultant (Dual-Site)

As a Dual-Site Leasing Consultant with Sares Regis Group, you will engage with prospective residents, conduct interviews to ascertain their needs, showcase available apartments, and complete lease agreements. You will also manage application documentation and promote overall resident satisfaction—all essential for creating positive living experiences.

To qualify for the Dual-Site Leasing Consultant role at Sares Regis Group, you should have a high school diploma or GED, and preferably a few months of relevant experience in sales or customer service. Strong communication skills and the ability to work well in a team are also essential.

The salary for a Dual-Site Leasing Consultant at Sares Regis Group is $17.00 per hour. Besides competitive pay, the role offers additional benefits such as bonuses, rental incentives, and a 401(K) match, making it a great opportunity to grow your finances.

The Dual-Site Leasing Consultant position at Sares Regis Group requires you to work five days a week, including some weekends. While the hours may be regular, the dynamic environment allows for engaging interactions and a fulfilling work experience.

Sares Regis Group provides valuable training for its Dual-Site Leasing Consultants, including guidance on sales techniques, customer service, apartment showcasing, and lease documentation processes. This training is designed to ensure that you are fully equipped to deliver the best resident experience possible.

When faced with a difficult customer, I focus on active listening to understand their concerns. I ensure to empathize with their situation and provide solutions that align with their needs while adhering to company policies, which fosters trust and resolution.

I have focused on enhancing my sales skills through previous customer service roles, where I successfully converted inquiries into sales. I apply exemplary listening skills to identify customer needs and ensure a positive outcome for both parties.

I believe the most important quality is effective communication. A successful Leasing Consultant must convey important information clearly, actively listen to residents' concerns, and build trusting relationships to encourage lease agreements.

Promoting positive resident relations starts with creating open lines of communication and being responsive to residents' needs. I would prioritize proactive engagement and responsiveness to ensure that residents feel valued and heard.

To showcase an apartment effectively, I would personalize the experience by highlighting features that meet the prospect's needs. I would create a welcoming atmosphere, emphasizing unique amenities and the overall lifestyle offered by the community.

I prioritize tasks based on urgency and impact, making sure to address customer inquiries and scheduled tours first. I also balance administrative tasks like updating documentation in a way that keeps operations running smoothly.

If a potential resident does not qualify, I would communicate transparently about the reasons while also guiding them towards other options. I would also provide information on how they might enhance their chances in the future.

I admire Sares Regis Group's commitment to creating vibrant communities and their focus on customer satisfaction. I’m excited about the opportunity to contribute positively and grow within a company that prioritizes its employees and residents.

In a previous role, I had a customer who was unhappy with a service delay. I took personal initiative to ensure prompt follow-up and provided additional perks, which not only resolved the issue but turned the customer into a loyal advocate for our services.

I stay motivated by setting personal goals and maintaining a positive mindset. I also find inspiration in helping others find their perfect homes, which drives my performance and enthusiasm in challenging scenarios.