Training Specialist

• Facilitate virtual classroom sessions, continuous training plans and competency check ins for Australian & US business partners/franchisees​
• Analyse training needs and support with the design and implementation of training programs and training schedules for the business partner network and head office employees​
• Design and develop lesson plans and programs to address needs within the network and business​
• Facilitate the end-to-end journey of our BP Onboarding Training Program for new business partners in collaboration with the client BP Training location cohort​
• Develop and maintain strong working relationships with internal and external stakeholders to develop and implement a cohesive, integrated and comprehensive offering of programs​
• Administration and maintenance of training master files, competency assessments and edapp modules​
• Reporting on compliance as requested​
• Ensure currency and relevancy of all resources and tools​
• Track training and development progress post implementation to assess training effectiveness within the network ​
• Monitor and evaluate training standards and outcomes, including using feedback from stakeholders and recommend improvements, to continuously improve learning and development offerings ​
• Assess Business Partner and T-Legend skills, performance, and efficiency to identify areas of improvement. ​
• Working within Australian and US time zones as required to deliver virtual classroom sessions.

• Consistently demonstrate the client's Behaviours and Values, and empower others within the team to do so​
• Actively find new ways to learn and grow and be challenged through formal and self-directed learning​
• Lead the business to engage with and proactively participate in the the client Achievement Cycle and ensure mandatory capability programs are completed

CAPABILITY: (Skills, Knowledge and Experience):​

• Business Partner /Franchisee Focus: Strong focus on understanding and meeting customer needs, ensuring a customer-centric approach in all activities. Ability to build and maintain strong client relationships to drive customer satisfaction and loyalty​
• Stakeholder Management: Skill in managing relationships with various stakeholders, including internal teams, and external partners. Ability to balance diverse interests and perspectives to achieve organisational objectives.
• Communication skills ​
  • Public Speaking: Confidently delivering virtual training sessions & presentations to a diverse range of audiences​
  • Active Listening: Understanding learner queries and feedback to address questions effectively​
  • Clarity and Conciseness: Conveying skill & knowledge concepts in simple verbal and written manner.
• Organisational skills​
  • Time Management: Ensuring that all training objectives are met within the allotted time.​
  • Resource Management: Efficiently utilising training materials, tools, and technology to enhance learning experiences.​
  • Record-Keeping: Maintaining accurate records of training activities, learner progress, and feedback.
• Technical skills​
  • Written Skills: Creating clear and comprehensive manuals, guides, and instructional materials.​
  • Content Development: Writing training content that is both informative and accessible.
• Instructional Skills: ​
  • LMS Content: Designing effective training modules within the LMS platform.​
  • Training and Lesson plans: Creating and executing training or lesson plans based on the learners needs and timeframe available.​
  • Assessment Tools: Improving and usage of assessment tools to evaluate learning outcomes and understanding.

• Intermediate to advanced experience using LMS platforms and Presentation software​
• Sound knowledge of various systems including BI, Deputy & Safety Culture platforms preferred not essential​

• Intermediate to advanced written and verbal communication skills​
• Intermediate to Advanced technical training and facilitation experience ​
• Intermediate to Advanced  computer skills (Word, PowerPoint, Microsoft Teams)​

• Internal: Head of HR, Functional Heads, Development Team, Operations Team members​
• External: Franchisees​