Training Specialist

ACCOUNTABILITIES (Tasks and Decisions):

Facilitate virtual classroom sessions, continuous training plans and competency check ins for Australian & US business partners/franchisees
Analyse training needs and support with the design and implementation of training programs and training schedules for the business partner network and head office employees
Design and develop lesson plans and programs to address needs within the network and business
Facilitate the end-to-end journey of our BP Onboarding Training Program for new business partners in collaboration with the client BP Training location cohort
Develop and maintain strong working relationships with internal and external stakeholders to develop and implement a cohesive, integrated and comprehensive offering of programs
Administration and maintenance of training master files, competency assessments and edapp modules
Reporting on compliance as requested
Ensure currency and relevancy of all resources and tools
Track training and development progress post implementation to assess training effectiveness within the network
Monitor and evaluate training standards and outcomes, including using feedback from stakeholders and recommend improvements, to continuously improve learning and development offerings
Assess Business Partner and T-Legend skills, performance, and efficiency to identify areas of improvement.
Working within Australian and US time zones as required to deliver virtual classroom sessions.

As a Team Member:

Consistently demonstrate the client's Behaviours and Values, and empower others within the team to do so
Actively find new ways to learn and grow and be challenged through formal and self-directed learning
Lead the business to engage with and proactively participate in the the client Achievement Cycle and ensure mandatory capability programs are completed

CAPABILITY: (Skills, Knowledge and Experience):

Skills:

Business Partner /Franchisee Focus: Strong focus on understanding and meeting customer needs, ensuring a customer-centric approach in all activities. Ability to build and maintain strong client relationships to drive customer satisfaction and loyalty
Stakeholder Management: Skill in managing relationships with various stakeholders, including internal teams, and external partners. Ability to balance diverse interests and perspectives to achieve organisational objectives.
Communication skills
- Public Speaking: Confidently delivering virtual training sessions & presentations to a diverse range of audiences
- Active Listening: Understanding learner queries and feedback to address questions effectively
- Clarity and Conciseness: Conveying skill & knowledge concepts in simple verbal and written manner.
Organisational skills
- Time Management: Ensuring that all training objectives are met within the allotted time.
- Resource Management: Efficiently utilising training materials, tools, and technology to enhance learning experiences.
- Record-Keeping: Maintaining accurate records of training activities, learner progress, and feedback.
Technical skills
- Written Skills: Creating clear and comprehensive manuals, guides, and instructional materials.
- Content Development: Writing training content that is both informative and accessible.
Instructional Skills:
- LMS Content: Designing effective training modules within the LMS platform.
- Training and Lesson plans: Creating and executing training or lesson plans based on the learners needs and timeframe available.
- Assessment Tools: Improving and usage of assessment tools to evaluate learning outcomes and understanding.

Knowledge:

Intermediate to advanced experience using LMS platforms and Presentation software
Sound knowledge of various systems including BI, Deputy & Safety Culture platforms preferred not essential

Experience Required: