Customer Care Representative

About Satispay
At Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation, leading the way in revolutionizing payments - and beyond! - across Europe, alongside a vibrant community of like-minded individuals driven by a shared vision: simplifying payments to improve everyone’s life.

Are you ready to be part of something bigger? Satispay is the place for you! Come be part of our dynamic team and help us shape the future of payments in Europe.

🚀 Join us as a Customer Care Representative and let's make magic happen together.

Role Overview 

As a Customer Care Representative at Satispay, you’ll provide assistance and support to our customers, delivering high satisfaction through the effective resolution of their requests, problems, or doubts.

Your mission:

• Customer Support: Provide professional and timely assistance to customers, resolving their issues and ensuring satisfaction.

• Cross-team Collaboration: Work with various teams to address complex problems and deliver high-quality service.

• Feedback Contribution: Offer valuable insights to improve business processes and product enhancements.

• Performance Excellence: Consistently meet and surpass performance goals set by the Customer Care team.

Your ideal profile:

• Customer Care Background: Previous experience in a structured customer care environment, providing a solid foundation in user management basics.

• Communication & Interpersonal Skills: Exceptional communication abilities with a strong collaborative team mindset.

• Time Management & Problem-solving: Strong organizational and problem-solving skills.

• Language Proficiency: Fluency in both spoken and written Italian and English is essential.

Don't let a checklist hold you back - at Satispay, we thrive on diverse perspectives and unique strengths. Your individuality could be the missing piece to our puzzle! Even if you don't meet every skill listed above, we encourage you to apply if you're passionate about the role and believe you can contribute to our team's success.

Your Perks as a Satisperson
🙆🏻 Join an international team to grow with
🏡 Hybrid working policy
🍽️ Fuel your day with our meal vouchers
🌐 Preply language platform access to expand your language skills
⭐ Benefit from our 1.2k company welfare budget
🚀 Own part of Satispay’s success with our Stock Option Plan
👩🏻‍💻 Gear up with our tech equipment
🥳 Join us in the fun with team-building events, parties, trips, and more!

Our selection process is tailored to each role and includes at least a call with our Talent Acquisition Team, a technical evaluation, and a final in-person meeting. Your recruiter will share more insights during your first meeting with us!

Equal Opportunity Employer
At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, color, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn More About Us
Curious about our core values? Explore them here.

#LI-GA1