Scheduling Coordinator, Counseling, Advising & Transfer Srvc (FT), CFRN13532SS

Scheduling Coordinator, Counseling, Advising & Transfer Srvc (FT), CFRN13532SS
The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:
Coordinate the computerized schedules/appointment system and assist with providing training and development of the systems for staff both on and off campus as needed. Responsible for developing reports in the system and sharing data with department administrator. Maintain the accompanying records and office procedures necessary to support the systems. Attention to detail and a high level of organization is a key component of this position.

• Manage a complex computerized counselor/advisor scheduling system and related support functions such as staff training and technical assistance.
• Coordinate the daily operational schedule for the department including Counselors and Program Advisors
• Coordinate the development of semester scheduling memorandums and requests for full-time and part-time counseling faculty and program advisors.
• Research and prepare statistical reports using data from College computer systems and surveys, consolidate information for use in management decision-making. Data reports will be utilized in establishing front-desk procedures, staffing, planning programs, and center procedures.
• Develop regular weekly and monthly reports to analyze department activities and prepare data reports as requested by the department administrator.
• Provide input and recommendations for the improvement of services or procedures.
• Responsible for the development and maintenance of process and resource manuals for department and provide training as necessary.
• Assist in the design and production of office forms such as sign-up sheets, appointment reminders, transcript order forms, schedule change forms, appointment and group session reminder cards, etc.
• Manage the year-long calendar for staff schedules, activities, projects, programing, and peak coverage needs.
• Coordinate communication with Information Technology office for data systems, and monitor custom software; make recommendations for improvement.
• Other related duties as assigned.

Qualifications:

• Education
  • Associate degree in related field required.
  • Bachelor's degree preferred.

• Experience
  • Minimum of two years with technical expertise regarding mining data, strong knowledge of and working experience with statistical packages for analyzing data (Excel), strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail required.
  • Computer/word processing experience in an educational or counseling setting preferred.
  • Business process analysis, major computer system implementations, and/or major analytical or research studies preferred.
  • Knowledge of SARS or Qless scheduling system preferred.
  • Knowledge of reporting packages (Business Objects, etc.) preferred.

• 
  Computer and Microsoft Office software, electronic appointment system, LAN Network, mainframe access, printers, multiple-line telephone, telephone call sequencer, phone headset equipment, general copy machines, calculator, cart for hauling materials.
• Fast -paced, multi-faceted student service environment.
• Must be able to handle several tasks simultaneously.
• Occasional nights and weekends required.
• This position requires a background check and drug screen.

Pay Grade:
Classified 10 Hourly-Hiring Range: $ 19.50 - 21.00

Competitive starting salaries are dependent on education and experience. College of DuPage also offers a generous benefits plan.

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

To apply, visit https://cod.csod.com/ux/ats/careersite/4/home/requisition/1155?c=cod

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