Scheduling Coordinator - Radiology

The Scheduling Coordinator serves the Radiology department modalities within the organization. Consistently demonstrates the core values of Children's Health System. Contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers, and prayers throughout the healthcare experience. Performs a wide variety of patient care activities, including working the front desk in their assigned department, determining appropriate studies to schedule; ordering various possible exams which are performed among different areas with differing time schedules and requirements, the prompt and accurate handling of scheduling, registration, and financial processes; addressing patient concerns; and communicating using AIDET throughout the delivery of care. May collaborate with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all its support processes. Manages insurance authorization and referral process and responsible for collection of funds. Possesses strong verbal and written communication skills including good voice quality, good diction, and articulation.

Shift

Monday through Friday, 8a to 5p

Responsibilities

Coordinate department schedule between patient, staff, and physician; provide professional customer relations via telephone and in person to solve problems and assist patients; and schedule appointments, order supplies, check patients in/out, and charge patients via computer.
Ensure clinical information coincides with orders and scheduled appointments; and ensure that procedural flow is accurately determined, i.e., rooms, technical staff, times, and physicians.
Coordinates physician to physician communication to ensure appropriate referrals, pre-authorization, and clinical necessity are obtained prior to procedure to ensure patient safety and optimize the revenue cycle.
Responds to inbound interactions utilizing EMR to schedule surgeries and procedures, confirm patient appointments, registrations, and inquiries following established protocols to ensure patient safety and data integrity.
Utilizes EMR to proactively contact patients, caregivers, physicians, and the community to schedule patient appointments, complete registrations and respond to inquiries following established protocols to ensure patient safety and optimize the revenue cycle.
Manages and coordinates obtaining consents, authorizations, pre-certification of professional services to secure coverage and payment, and medical information as it is received, to have efficiently available to the physician and staff.

Work Experience
Required: At least one year of scheduling experience preferably in a healthcare setting
Knowledge of insurance/managed care health plans terminologies
Knowledge of medical terminologies
Education
Required: High School diploma or equivalent
Preferred: Two-year Associate's degree or equivalent experience
About Us
We are expanding care for kids in North Texas! Come and join all that the Children’s Health System of Texas offers and make our next success story your own. We have new career opportunities in our Northern market as exciting as our hospital expansion. Located just 36 minutes north of Dallas, TX, Children’s Medical Center Plano is a world-class pediatric hospital. To ensure we continue offering the same outstanding, convenient care, we are increasing from a Level IV to Level III trauma designation and adding a new eight-story tower home to 212 patient beds.
At Children’s Health, we value the role each team member plays in helping us deliver on our mission of making life better for children . We take pride in providing a rich and rewarding career opportunities that enable team members to reach their highest potential.
For nine consecutive years, Children’s Health has been recognized as one of the 150 top places to work in health care by Becker’s Hospital Review. This esteemed list features healthcare systems which offer professional development, growth, excellent benefits, and promotion of diversity above and beyond other organizations.
Benefits
Children’s Health offers opportunities for learning and career development; competitive pay; and a comprehensive benefits program . We promote a diverse and inclusive workplace.
We invite you to learn more about Children’s Health.