Safety & Operations Associate

About Schoolhouse

Schoolhouse.world is a non-profit startup founded by Sal Khan with the mission of connecting the world through learning. Our peer tutoring platform empowers learners everywhere with free online tutoring over Zoom. We currently have thousands of users from 150+ countries, with plans to grow this platform to millions.

We are a 17-person remote team—small but mighty—and are looking for people who thrive in a fast-paced environment.

Helpful links

• Schoolhouse.world

• Teen Helps 52-Year-Old Man Earn His High School Diploma

• The Power of Peer Tutoring

• Schoolhouse’s Public Roadmap

We’re looking for a full-time team member to join us through a twelve-month, hourly contract, as we work to build a global, inclusive learning community. This role combines hands-on operational tasks with volunteer management & opportunities to contribute to strategic projects. You’ll work closely with both our team and volunteer community, taking ownership of critical day-to-day operations while also learning and growing in areas like volunteer management, user support, and safety operations. Applicants must be physically located in the United States and legally authorized to work in the United States. Unfortunately, we are unable to provide visa sponsorship for this role at this time.

About You

• You’re a generalist and also entrepreneurial. You’re willing to learn whatever it takes to accomplish your goals, an comfortable context switching as necessary.

• You excel at staying organized, completing repetitive tasks with care, and meeting deadlines.

• You’re comfortable in a dynamic, fast-paced environment and can shift gears as needed.

• You’re comfortable owning a process and taking work to the finish line while also looping in appropriate team members for additional support in a timely manner.

• You’re a strong communicator with exceptional written skills, able to convey empathy and clarity in your interactions & written word.

• You’re excited by working with young people and empowering them to do their best work as volunteers .

• You’re detail-oriented and take pride in producing high-quality work, even on small tasks. Include the word "cheese" somewhere in your application to show you’ve read this.

• You’re impact oriented. It’s what drives you.

Skills & Experience

• Demonstrated ability to manage operational tasks effectively and stay organized

• Open to candidates with a wide range of professional experience, from entry-level to 5 years of relevant experience

• Experience in operations, customer service, or community management is a plus, but not required

• Experience working with teenagers or in education-focused settings is a plus, but not required

What You’ll Do

Safety Operations & Management

• Lead safety operations by manually investigating flagged safety issues and taking appropriate action

• Conduct quality assurance for safety-related tasks completed by colleagues and volunteers

• Collaborate on refining safety policies and workflows, including updating templates and identifying product improvements to streamline processes

• Research and implement best practices in online safety and community standards

• Contribute to strategic safety projects as needed, such as developing new safety features or analyzing platform activity to identify risks

Volunteer Management

• Supervise five volunteer teams, focusing on supporting team leadership and ensuring they have the resources needed to succeed (which may require occasional evening or weekend calls, based on US timezones)

• Provide support during key moments such as recruiting, onboarding, and off-boarding volunteers

• Elevate volunteer feedback about product systems to the internal team and identify opportunities to improve the user experience

• Help enhance processes to engage volunteers and scale their contributions effectively

Operations

• Perform regular maintenance tasks on a daily, weekly, bi-weekly, and monthly basis to support background systems and ensure a seamless user experience

Interview Process Overview

The interview process will generally consist of:

• A 30 minute intro call with James, the Learning Community Lead, to discuss your background, interests, & the role

• A 30-minute conversation with Mariah, our Head of Foundations and Schoolhouse Co-founder, that includes a live skill assessment to showcase how you’d approach situations you might encounter in the role

• We’ll conduct reference checks to learn more about your work experience and strengths

• A 30 minute panel-style discussion with team members from various verticals you’re likely to collaborate with, giving you insight into cross-functional work at Schoolhouse

What we offer

• Fully remote

• $26-30/hr, 32-40 hours per week

• 15 days paid time off, in addition to observed holidays

• Health, dental, vision, and life insurance options

• HSA, 401(k) plans available

• A rewarding and important role in a small, mission-oriented startup leading a movement in peer tutoring

We are committed to building an inclusive and equitable platform for learners across the world and it’s important that our core team reflects these principles as well. We strongly encourage people from historically marginalized groups to apply. Even if you don’t meet all the criteria listed, we welcome your application—your unique experiences and perspectives might be just what we need.