Medical Assistant/Patient Coordinator (Medical Coordinator - Per Diem): Norwich, Cobleskill

At Schweiger Dermatology Group, a Medical Assistant/Patient Coordinator, also known as a Medical Coordinator, plays a crucial role in enhancing patient care and supporting providers. Your responsibilities will include assisting with clinical procedures, managing patient interactions, and performing operational tasks to ensure a smooth office experience.

To apply for the Medical Assistant/Patient Coordinator position at Schweiger Dermatology Group, you should have a High School Diploma or GED. Previous experience in a dermatology or medical environment is preferred. While certification as a Medical Assistant is encouraged, we also welcome those interested in starting their journey in healthcare.

The work environment for a Medical Assistant/Patient Coordinator at Schweiger Dermatology Group is primarily office-based, which means you'll be utilizing standard office equipment and working in a collaborative atmosphere. The practice emphasizes teamwork and ensures that all staff members maintain professional and welcoming relationships with patients.

Working as a Medical Assistant/Patient Coordinator at Schweiger Dermatology Group offers a variety of benefits including medical and dental coverage, a 401K plan, employee discounts on skincare products, and the flexibility of a per diem position, allowing you to balance work and studies or other commitments.

While 6 months to 1 year of experience in a dermatology or medical environment is preferred, Schweiger Dermatology Group is open to candidates with no experience, especially those who are passionate about healthcare and demonstrate teamwork and attention to detail.

The Medical Assistant/Patient Coordinator role at Schweiger Dermatology Group requires per diem availability, meaning you will need to be flexible to cover shifts Monday through Friday, with rotating Saturdays during business hours. This dynamic schedule allows you to contribute to the team while also accommodating other commitments.

At Schweiger Dermatology Group, Medical Assistants/Patient Coordinators can experience excellent career growth opportunities, whether through gaining clinical experience, advancing to administrative roles, or pursuing further education in healthcare. The practice supports team members in their career aspirations.

When faced with a difficult patient interaction, it’s vital to stay calm and empathetic. Listen actively to their concerns, validate their feelings, and work collaboratively to find a solution. Showing a genuine desire to help can often diffuse tension and ensure a positive outcome.

To ensure accurate patient documentation, I would follow a systematic approach: review all notes and records during each patient interaction, double-check that all information is complete, and adhere strictly to established protocols, including complying with HIPAA regulations.

I have experience working with EMR systems, where I've learned to document patient information efficiently, manage scheduling, and maintain accurate medical records. Familiarity with these systems is crucial in optimizing workflows and improving patient care.

Preparing an exam room involves several steps: ensuring all necessary equipment is clean and functioning, stocking medical supplies, setting up instruments based on the procedure requirements, and creating a welcoming environment for patients focusing on comfort and privacy.

Effective inventory management involves regularly checking stock levels, maintaining accurate records of usage, and communicating with team members about supply needs. Establishing a clear system for tracking supplies can minimize shortages and ensure we always meet patient demands.

In a busy shift, I prioritize tasks based on urgency and the needs of our patients. I focus on critical patient interactions first, ensure equipment is ready for procedures, and delegate where possible to maintain workflow efficiency.

In my previous role, I collaborated with my team on a large patient intake project. By communicating clearly, sharing responsibilities, and supporting each other, we not only met the deadlines but also improved our processes, demonstrating the power of teamwork in enhancing patient experience.

I stay updated on healthcare practices by attending webinars, reading industry publications, and participating in professional development opportunities. This continuous learning helps me apply new best practices in my role as a Medical Assistant/Patient Coordinator.

If I noticed a colleague not adhering to HIPAA guidelines, I would address the issue directly but discreetly speak to them to ensure they understand the importance of confidentiality. If issues persist, I would report it to a supervisor to protect patient information and maintain compliance.

I believe the most important quality is empathy. A Medical Assistant/Patient Coordinator must approach every interaction with understanding and compassion, as this ultimately improves patient experience and builds trust within the practice.