Screener

Northern Light Mercy Hospital

Department: Walk-In Clinic - Westbrook

Position is located: Mercy Westbrook

Work Type: Per diem

Hours vary per week

Work Schedule: 7:00 AM to 7:00 PM

Job Summary: Do you smile with your eyes? Are you a confident and compassionate person looking for an opportunity to serve your community by delivering caring service? We are looking for Screeners to join our Patient Experience team!

The Screener assists patients, visitors and staff to safely enter Northern Light Eastern Maine Medical Center. Screeners are a warm, calm and compassionate presence to our community as they first enter the medical center. They do this by taking temperatures, asking if people have specific symptoms of illness and providing masks when appropriate. When working with visitors, they communicate current visitation policies and utilize the daily patient census for visitation policy exceptions. Screener’s work closely with patient care staff to navigate extenuating circumstances. Screeners are a key component in limiting exposure to our patients, our employees and our community from illness.

We have a variety of shifts available 7 days a week.

Responsibilities: The employee must possess the core competencies of self-management, collaboration, initiative flexibility and motivation, i.e. staff must be willing to accept changes in assignment as needed. Maintains patient confidentiality at all times. Performs other duties and/or responsibilities as assigned.

Education/ Training: A High School Graduate or G.E.D. required.

Skills & Abilities: Must possess good oral and written communication skills in the English language; patient centered care philosophy; strong team player. Able to function as part of an interdisciplinary treatment team. Follows safety procedures to prevent injury to self and others.

Physical Demands:

Visual acuity, color vision, hearing acuity, and tactile sensation are necessary to respond to patient response and requests. Must possess the manual dexterity and a degree of body strength and flexibility to respond to aggressive patient behavior. The ability to reach and stretch intermittently. Time may be spent sitting at a computer, collaborating with other healthcare team members. Standing and walking comprises some of the workday.

Other Skills Required:

Must be customer service oriented, with a pleasant, outgoing personality.

Must be outgoing and comfortable welcoming people to the medical center.

Excellent communication skills.

Positive team-building mentality.

Competencies and skills:
Essential:

Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
No previous experience required.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Northern Light Health Glassdoor Company Review

3.5