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Seasonal Helpdesk Support

Minted is looking to hire a contract, Seasonal Helpdesk Support to support our high volume season. This is a full-time temporary Hybrid position from mid-late November to mid-late January 2023.

As the Seasonal Help Desk Support, you will serve as a support expert for Design Ops and Customer Service departments, working toward our goal of providing a world-class customer experience. You will be preparing a high-volume of macOS machines, and deploying to seasonal hires. In addition to the day-to-day help desk support, you will help customers triage and troubleshoot technical problems, and serve as the key conduit of information to the IT team to fix and resolve issues.

#LI-AMM_2

You Will:

Serve as support expert for Design and Customer Service departments, updating colleagues on technical issues, diagnosing, and resolving issues.
Collect, analyze, and report on customer issues and feedback.
Prepare macOS devices to be shipped to various remote employees since the offices are closed due to COVID-19.

Required Skills & Experience

1-2 years of Level 1 Technical Support experience required - we are an 30% PC and 70% Mac environment
Strong knowledge of web concepts (i.e. How to clear cache, inspect element, find issues in console, change browser settings, etc.) with all browsers
Knowledge of various browsers including Safari, Internet Explorer, Firefox, and Chrome; Windows and Macintosh
Process-oriented and experience using a ticketing system, atSpoke a plus
Experience with Google Suite and Active Directory administration
Strong people skills and a knack for problem-solving
Passion for delivering an excellent consumer experience
Attention to detail and ability to follow processes and procedures
Excellent written and verbal communication skills
Basic knowledge of how an eCommerce business works and operates
Ability to work flexible hours and weekends

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

Minted Glassdoor Company Review

3.7

Minted DE&I Review

4.1

CEO of Minted

Mariam Naficy

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By Minted

Minted is a marketplace of independent creatives. We stand for creativity, independence, and the meritocratic distribution of design. We believe that the nature of creativity is one of a challenger—of the mainstream, of convention, and conventio...

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BENEFITS & PERKS

Dental Insurance

Disability Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Vision Insurance

Performance Bonus

Family Medical Leave

Paid Holidays