Senior Community Manager

Who We Are

Second Dinner is an award-winning independent game development studio that is here to make the most fun games in the world. Not super fun games. Not SUPER DUPER fun games. We mean the MOST fun games. In fact, our game MARVEL SNAP has earned multiple Mobile Game of the Year Awards (Game Awards, DICE), Best Strategy Game (IGN), and the Apple Design Award for Innovation!

Second Dinner is a remote-first studio, so while we are headquartered in Irvine, California, most of our team is fully remote across the United States. We want the most talented teammates wherever they call home. A diverse team with varied perspectives makes us a better company and will help us make better games. If you can bring something new to the table and expand our point of view, that's a huge upside. 

Community Means Everything to Us

At Second Dinner, we hold our player community close to our hearts. Our Senior Community Manager interacts with players, making sure their feedback is acknowledged and their concerns are addressed, resulting in a positive community around the world for both the game AND the studio. The Community Manager collaborates with various internal teams, such as design, art, and engineering, to express player sentiment and contribute towards making the game the BEST it can be. 

Your Role

Second Dinner is looking for a Senior Community Manager to foster and grow our player community. You will be reporting to the SVP of Marketing of MARVEL SNAP. You'll work closely with various teams to represent our player community's voice and communicate new features, updates, and issues effectively.

This role requires someone comfortable with engaging with players, creating engaging content and announcements, and coordinating feedback within the company. They’ll be enthusiastic about our games and passionate about creating a vibrant player community. Player Trust is easily lost, but not so easily won. This is the challenge you would be taking on. 

What You’ll Do:

• Speak and Interact with our player community directly on various platforms as the ‘voice’ of Second Dinner for MARVEL SNAP.

• Own the Vision, Plan, and Execution of Communicating with players via Patch Notes, Developer Roadmap Updates, Feature Announcements, and Others 

• Build great relationships with the teams at Marvel Games

• Create and implement community engagement strategies

• Create a Guide and Training Process for New Employees who wish to engage with players

• Monitor and Convey Player Feedback from different types of players (Highly Engaged, Creators, Casual, etc.)

• Content Creation As Needed (example: Write a New Feature Blog, or help with the Monthly Developer Update Script Writing)

• Gathering Game Assets as Needed for marketing needs

• Organize and execute community events, to celebrate milestones, launch new content, and foster a sense of community.

What You’ll Need:

• Experience in community management or related roles

• Copywriting and/or editing skills 

• Passion for MARVEL SNAP and understanding its community

• Experience working with content creators, external moderators, and/or highly engaged player/VIP or ambassador programs

• Patience, caring, and understanding: Sometimes players are happy with us, and sometimes they’re not. In all cases, we always listen and try our best to make the right decisions based on our belief that we’re here to make the MOST FUN games that stand the test of time. 

• Passion for gaming and a deep understanding of gaming communities.

• Proven track record of successfully managing and growing online communities.

• Familiarity with social media platforms, forums, and community management tools.

• Excellent communication skills

Nice to Have, But Not Necessary:

• Examples of creating content, such as blog posts, newsletters, or social media posts 

• On-camera experience is a plus as the opportunity to appear in videos or streams may present themselves

• Experience monitoring community metrics and interpreting those reports on engagement, sentiment, and growth that are most relevant and impactful.

• Understanding the needs/desires/motivations of a wide variety of global gamers

• Multilingual Proficiency: While not required, proficiency in more than one language is a significant plus.

• Graphic Design Familiarity: A basic understanding or familiarity with graphic design principles and tools (software or web-based) is highly desirable.
  

The total compensation for this position includes a new hire offer base salary range of $130,000 - $190,000 USD + equity + comprehensive benefits + potential for discretionary performance bonuses.

Individual pay within this salary range may span multiple levels within the discipline and is determined by assessed job-related skills, experience, relevant education or training. It also factors in market demands and business needs. The disclosed range is not adjusted based on location and may be subject to change or modification based on business needs in the future. Your recruiter can answer any questions about new hire total compensation during the hiring process.

An overview of the benefits and perks at Second Dinner:

• Medical, Dental, and Vision insurance plans with Second Dinner paying 100% of premiums for employees and 75% for dependents for many plans

• 401(k) contribution with no waiting period

• 16 weeks paid parental leave with no waiting period

• Home office improvement bonus

• Paid Vacation & Sick time

• Remote-first with core overlap hours between 10AM and 4PM PT

• Company Winter Holiday shutdown (Dec 25-Jan 1)

• Company Summer Holiday shutdown (week of July 4)

• Company Events - In-person Summer all-hands gathering, in-person holiday party, annual camping event, and virtual events throughout the year

We are an equal opportunity employer that places high value on diversity and inclusion. We do not discriminate on the basis of race, color, ancestry, national origin, religion, age, disability status, sex (including pregnancy), gender, gender identity, gender expression, sexual orientation, medical condition, genetic information, marital status, military status, or veteran status.

You must be eligible to work in the United States to be considered for this position.